Emily Aldridge
Columbus,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Manager
Purely Integrative/Carine Pediatrics
08.2017 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Project Manager, Stores Technology
Bath & Body Works
08.2015 - 07.2017
- Collaborated with cross-functional teams on supporting stores with technology needs and upgrades to continue to grow sales and drive traffic.
- Tested scenarios and programs for the launch of chip enabled credit cards in all Bath & Body Works stores.
- Work closely with stores on utilizing Mobile POS systems as well as train on utilizing units for line busting, cash wrap efficiency and customer capture.
- Work with field communications in messaging to stores on initiatives from the technology team.
- Ability to multi-task between projects to support cross-functional teams.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Work with cross-functional partners to create videos for training for all stores.
Store Operations Specialist
La Senza
08.2014 - 06.2015
- Collaborated with the Event Management team and cross-functional partners to help plan and execute La Senza Brand Conference.
- Coordinated hotel accommodations and all travel logistics for the 2014 Brand Conference, 2015 District Manager Conference and the 2015 District Manager Meeting.
- Managed a wide variety of daily projects such as: RM/DM schedules and PTO, store closing logistics and communication, store specific invoicing, emergency procedures guidelines for stores.
- Created the current Store Closing Procedures Guide for a more streamlined process and understanding by Store Manager and District Manager.
- Supported visual/marketing with communication and information needed from stores that would help impact visual floor sets and marketing initiatives.
- Created and implemented new Regional Manager/District Manager schedule and paid time off tracker.
- Created photo decks from floor sets/visual updates for leadership and visual team.
- Developed communication to stores for operational feedback/initiatives.
Store Manager
Henri Bendel
06.2012 - 06.2014
- Drove results through analyzing business trends and made adjustments as needed.
- Identified and implemented internal best practices for operational performance.
- Communicated daily with corporate executives on business trends, product needed, store specific events.
- Recruited, hired and trained associates as well as proactively maintained an on-going talent pool.
- Created a clientele program in store to proactively maximize sales and traffic.
- Managed merchandising and visual standards in partnership with the Visual Merchandising Coordinator.
- Created a team environment and led by example, which reduced staff turnover rates significantly.
General Manager
Burberry
07.2009 - 06.2012
- Opened the Easton location and worked in launching the Customer Relationship Management Program.
- Managed store operations on a daily basis including inventory control, associate training, payroll management, visual and merchandising standards.
- Recruited, hired and trained associates and proactively maintained an on-going talent pool.
- Met and exceed sales plan for 2009 & 2012.
- Provided and ensured clients received a luxury experience both in store and after the sale.
- Demonstrated leadership and held associates to high performance selling.
Store Manager
Godiva Chocolatier, Inc.
07.2004 - 01.2008
- Received the Passion Award for fiscal 2007
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Met and exceeded goals for fiscal ‘05-’07.
- Managed three separate Godiva Boutiques to help rebuild client base, corporate business clients, build successful staff and assist in training as well as exceeding sales goals/
- Recruited and conducted interviews for three different Godiva locations in the Charlotte area.
Education
Bachelor of Science - Communications
KENT STATE UNIVERSITY
Kent, OH01.2002
Timeline
Manager
Purely Integrative/Carine Pediatrics
08.2017 - Current
Project Manager, Stores Technology
Bath & Body Works
08.2015 - 07.2017
Store Operations Specialist
La Senza
08.2014 - 06.2015
Store Manager
Henri Bendel
06.2012 - 06.2014
General Manager
Burberry
07.2009 - 06.2012
Store Manager
Godiva Chocolatier, Inc.
07.2004 - 01.2008
Bachelor of Science - Communications
KENT STATE UNIVERSITY
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