Emily Alfaro
Tacoma,WA
Summary
Proven track record of enhancing operational efficiency and customer satisfaction at Fed Ex Ground, showcasing adeptness in heavy lifting and team collaboration. Excelled in reducing package damage rates and improving service quality through critical thinking and adherence to safety protocols. Demonstrated commitment to workplace cleanliness and OSHA compliance, contributing to a safer and more productive work environment. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Package Handler
Fed Ex Ground
06.2023 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
Personal Shopper
HEB Grocery Store
06.2021 - 08.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Collaborated with store managers and sales associates to ensure seamless integration of personal shopping services within the retail environment.
Customer Service Representative
ACT
07.2020 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Certification - Medical Assisting
UEI College - Cerritos
Cerritos, CA10.2024
High School Diploma -
South Texas Academy For Medical Professions
Olmito, TX06.2020
Skills
- Heavy Lifting
- Package unloading
- Adaptable to change
- Packing boxes
- Workplace Cleanliness
- OSHA compliant
- Willing to Learn
- Team Collaboration
- Problem-Solving
- Attention to Detail
- Safety Precautions
- Critical Thinking
- Relationship Building
- Health and safety compliance
- OSHA Compliance
- Customer Service
- Call center experience
- Planning and Organization
- Upbeat and Outgoing Attitude
- Product Knowledge
Languages
Spanish
Timeline
Package Handler
Fed Ex Ground
06.2023 - Current
Personal Shopper
HEB Grocery Store
06.2021 - 08.2022
Customer Service Representative
ACT
07.2020 - 12.2020
Certification - Medical Assisting
UEI College - Cerritos
High School Diploma -
South Texas Academy For Medical Professions
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