Emily Alfieri
Fairfax,Virginia
Summary
Dynamic and adaptable professional with a proven ability to foster strong client relations and enhance communication strategies. Expertise in customer satisfaction principles and proficiency in CRM software drive effective service processes and client loyalty. Collaborative leader committed to cultivating an engaged and empowering work culture, consistently improving client retention through strategic problem-solving and teamwork. Demonstrated success in building and maintaining relationships with diverse stakeholders in fast-paced environments, ensuring exceptional service delivery and satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Client Service Specialist
Fairfax Cryobank
11.2023 - Current
- Managed client inquiries and resolved issues to enhance customer satisfaction.
- Developed and maintained strong relationships with key clients to support retention efforts.
- Conducted thorough account reviews to ensure compliance with company policies and regulations.
- Collaborated with cross-functional teams to streamline service processes and improve efficiency.
- Trained new team members on best practices for client interaction and service delivery.
- Implemented strategies to optimize service delivery, resulting in enhanced client engagement.
- Provided expert guidance on product offerings and services available to clients, ensuring they received optimal value from their investments with the company.
- Influenced positive change within the organization by championing best practices in customer service excellence across departments.
- Started the Medical Financing/Billing department within the Client Services group to more efficiently handle sales leads and streamline orders directly through the CS department
- Created SOPs for future new hires within the Medical Financing roles
- Identified opportunities for upselling and cross-selling products, driving revenue growth by deepening existing client relationships.
- Identified and resolved discrepancies and errors in customer accounts.
- Sought ways to improve processes and services provided.
Sleep Expert
Mattress Firm
03.2023 - 11.2023
- Reviewed weekly and monthly sales results with management team members.
- Provided detailed product information to customers and answered inquiries in a timely manner.
- Secured long-term accounts by managing sales presentations and providing recommendations to promote brand and product benefits.
- Proactively identified and solved complex strategy problems impacting sales management and business direction.
- Assisted colleagues with difficult accounts or challenging transactions.
- Track daily personal and store sales goals
- Track Year-Over-Year (YOY) traffic and sales
- Track Average Ticket (AOV) and the margins within each sale
- Maintain knowledge of current and upcoming sales and new products
Assistant Team Manager
Breakers Korean Bar-B-Q
03.2022 - 03.2023
- Assisted in recruiting, training, and scheduling staff members.
- Provided leadership and direction to restaurant employees.
- Ensured compliance with health and safety regulations.
- Monitored customer service standards and took corrective action when needed.
- Supervised food preparation, ordering of supplies, and inventory control.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of sales transactions and other financial information.
- Managed cash register operations including deposits and reconciling discrepancies.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT04-2026
Bachelor of Science - Business Administration
Lehman College
Bronx, NYHigh School Diploma -
In-Tech Academy (Ms/Hs 368)
The Bronx, NY01.2017
Celebration High School
Celebration, FL01.2015
Skills
- Communication
- Microsoft Office
- Quality Assurance
- Resolving Issues
- Relationship Building
- Organization Skills
- Relationship management
- Data interpretation
- Effective negotiation
- Strong leadership
- Meeting deadlines
- Account management
Accomplishments
- Used Microsoft Excel to develop sales tracking spreadsheets.
- Acted as the initiator for our Client Services department to introduce billing and financing to our daily tasks.
- Became my Mattress Firm district's highest sales representative during a holiday weekend within 6 months of starting
- Sold $250k worth of product in a 2-month period at Mattress Firm
Certification
- Principles of Public Relations - University of Colorado Boulder
- Working With the Media - University of Colorado Boulder
- Nuts and Bolts of Public Relations - University of Colorado Boulder
- Public Relations and the Media Specialization - University of Colorado Boulder
- Market Research and Consumer Behavior - IE Business School
Timeline
Senior Client Service Specialist
Fairfax Cryobank
11.2023 - Current
Sleep Expert
Mattress Firm
03.2023 - 11.2023
Assistant Team Manager
Breakers Korean Bar-B-Q
03.2022 - 03.2023
High School Diploma -
In-Tech Academy (Ms/Hs 368)
Celebration High School
Bachelor of Science - Business Management
Western Governors University
Bachelor of Science - Business Administration
Lehman College
References
John Accion Distribution Specialist Fairfax Cryobank (650) 307-9422
Dr. Vincent Alfieri Alfieri Medical Group (347) 656-1905