Emily Allegra
Nashville,TN
Summary
Enthusiastic and detail-oriented professional with two years of experience living and working abroad and studying internationally during university. Demonstrated ability to engage effectively with diverse guests and applicants, ensuring a welcoming and efficient experience. Proficient in managing operations, maintaining financial accuracy, and fostering strong communication. Passionate about providing exceptional customer service and leveraging cross-cultural experiences to enhance program coordination and outreach.
Overview
5
5
years of professional experience
Work History
Assistant Manager and Duty Manager
Mad Monkey Backpackers Waterfront
02.2024 - 09.2024
- Welcomed and assisted guests by collecting information related to reservations and special requests.
- Oversaw daily operations to ensure performance, quality, and service standards were met.
- Monitored cash intake and deposit records, enhancing accuracy and minimizing discrepancies.
- Provided hands-on support to customers by evaluating their needs and providing potential solutions.
- Recruited and trained new staff, showcasing best practices for the highest level of customer satisfaction.
- Set team priorities, managed schedules, and tracked performance.
- Fostered repeat business through outstanding customer service.
Cruise Attendant
Hostel Reef Trips
02.2023 - 07.2023
- Delivered excellent customer service to guests visiting the Great Barrier Reef on day-boat and liveaboard boat.
- Provided snorkel tours for guests uncomfortable in the open ocean.
- Promoted safety of visitors and by monitoring swimming areas and enforcing rules and safety policies.
- Oversaw bar, selling food items and beverages to customers and maintaining sufficient stock of products and supplies to meet expected needs.
Front Office Receptionist and Peer Advisor
University of Tennessee Programs Abroad Office
07.2021 - 05.2022
- Encouraged all students to study abroad by sharing personal experience and providing resources about different program options.
- Guided interested students on the study abroad application process.
- Assisted in office administrative duties by answering phone calls and emails, assisting students with forms.
- Plan and execute large scale promotional and recruitment events for current and prospective students.
- Conduct hands on presentations for students on the importance of an international education.
Environmental Sustainability Intern
University of Tennessee Office of Sustainability
07.2021 - 05.2022
- Organized multiple public events to raise awareness for recycling options around campus
- Conducted research and compiled data about recycling drop-off locations in Knoxville, TN and produced timely reports
- Analysed problems, identified potential solutions, and presented ideas to improve recycling participation in the greater Knoxville area.
Sales Associate & Party Host
Smart Toys & Books
01.2021 - 11.2021
- Organized and hosted birthday parties consisting of 15-30 children
- Provided positive first impressions to welcome existing, new and potential customers
- Assisted customers in selecting age-appropriate educational toys and books
- Create eye-catching displays and organized shelves to maintain store visual appeal and engage customers.
Sales Associate & Assistant Baker
Buttermilk Sky Pie Shop
07.2019 - 12.2019
- Assisted customers with selecting and purchasing a variety of baked goods
- Created visually stunning displays to enhance visual appeal and boost sales
- Prepared and baked a variety of baked goods and pies in a commercial kitchen setting.
Education
Bachelor of Arts in Global Studies and Sustainability -
University of Tennessee
Knoxville, Tennessee05.2022
Skills
- Customer service
- Self-Motivated
- Responsible
- Organization and time management
- Verbal and written communication
- Teamwork and collaboration
- Communication skills
- Microsoft office
- Sales
- Cashiering
- Cash handling
Timeline
Assistant Manager and Duty Manager
Mad Monkey Backpackers Waterfront
02.2024 - 09.2024
Cruise Attendant
Hostel Reef Trips
02.2023 - 07.2023
Front Office Receptionist and Peer Advisor
University of Tennessee Programs Abroad Office
07.2021 - 05.2022
Environmental Sustainability Intern
University of Tennessee Office of Sustainability
07.2021 - 05.2022
Sales Associate & Party Host
Smart Toys & Books
01.2021 - 11.2021
Sales Associate & Assistant Baker
Buttermilk Sky Pie Shop
07.2019 - 12.2019
Bachelor of Arts in Global Studies and Sustainability -
University of Tennessee
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