EMILY ALLEN
Tucson,AZ
Summary
Knowledgeable Manager with 5 years experience in managing a team of technical writers. Established record of working with geographically diverse Product and Engineering teams to create, maintain, and improve software documentation. Known for adaptability, consistently meeting deadlines, mentoring, and sense of humor.
Overview
7
7
years of professional experience
Work History
Manager, Community
Instructure
10.2019 - 12.2024
- Led a remote team of 4 technical writers focused on supporting 9 products
- Met regularly with each team member to check on project status, job satisfaction, and career growth goals
- Participated in hiring initiatives, including writing job descriptions, conducting interviews and skill tests, and onboarding new team members
- Facilitated intern program for internal employees, focused on mentoring and developing skills to support career growth
- Oversaw the creation, review, and maintenance of technical documentation deliverables, including user guides and user manuals, tutorials, release notes, video guides, and API docs
- Planned and contributed to comprehensive documentation projects involving over 450 documents
- Collaborated with Product Managers, Product Marketing, Engineering, and Customer Success teams to gather product information, ensuring accurate and up to date documentation
- Maintained team knowledge base of processes and Style Guide to support consistent structure, presentation, style, and language of content across technical documentation
- Evaluated new tools to manage workload, monitor resource allocation, and enhance documentation efficiency
- Tracked and reported on documentation progress, quality metrics, and team performance to key stakeholders
- Offered comprehensive and considerate peer work reviews ensuring consistency and quality
- Prioritized release and backlog tasks, alongside larger projects, to ensure on-time delivery of materials
- Established new products, building working relationships across teams and defining product release schedules for release notes and documentation
- Developed documentation strategy aligned with product roadmaps and user needs, and revised strategy as needed when company objectives shifted
- Managed documentation repository and content management systems, ensuring accessible and organized content
- Represented the company at in-person and virtual events, and encouraged community engagement in the company user forum
- Leveraged technical expertise to offer feedback on product design and product strategy to support user experience
Documentation Specialist
Instructure
08.2017 - 10.2019
- Created user guides and technical content
- Peer reviewed product documentation for accuracy and consistency
- Led project to produce 50 video guides for user support and RFP enhancement
- Contributed to development and maintenance of team style guides
Education
Bachelor of Arts - English
University of Utah
Salt Lake City, UT05.2010
Skills
- Project Management
- Time Management
- Team Leadership
- Editing and Proofreading
- Verbal and Written Communication
- Staff training and development
- Problem Solving
- Critical Thinking
- Relationship building
Websites
Technology
Remote Collaboration Tools: Slack, Zoom, Google Workspace, ClickUp, Trello, Jira, Atlassian
Other: Camtasia, Visual Studio Code (VSC), GitHub, ZenDesk, ScreenSteps, Fresh Desk, Salesforce, HTML/CSS, SQL
Able to quickly learn new technologies and tools
Timeline
Manager, Community
Instructure
10.2019 - 12.2024
Documentation Specialist
Instructure
08.2017 - 10.2019
Bachelor of Arts - English
University of Utah
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