EMILY ALLEN

Manager, Community

Instructure

10.2019 - 12.2024

Led a remote team of 4 technical writers focused on supporting 9 products
Met regularly with each team member to check on project status, job satisfaction, and career growth goals
Participated in hiring initiatives, including writing job descriptions, conducting interviews and skill tests, and onboarding new team members
Facilitated intern program for internal employees, focused on mentoring and developing skills to support career growth
Oversaw the creation, review, and maintenance of technical documentation deliverables, including user guides and user manuals, tutorials, release notes, video guides, and API docs
Planned and contributed to comprehensive documentation projects involving over 450 documents
Collaborated with Product Managers, Product Marketing, Engineering, and Customer Success teams to gather product information, ensuring accurate and up to date documentation
Maintained team knowledge base of processes and Style Guide to support consistent structure, presentation, style, and language of content across technical documentation
Evaluated new tools to manage workload, monitor resource allocation, and enhance documentation efficiency
Tracked and reported on documentation progress, quality metrics, and team performance to key stakeholders
Offered comprehensive and considerate peer work reviews ensuring consistency and quality
Prioritized release and backlog tasks, alongside larger projects, to ensure on-time delivery of materials
Established new products, building working relationships across teams and defining product release schedules for release notes and documentation
Developed documentation strategy aligned with product roadmaps and user needs, and revised strategy as needed when company objectives shifted
Managed documentation repository and content management systems, ensuring accessible and organized content
Represented the company at in-person and virtual events, and encouraged community engagement in the company user forum
Leveraged technical expertise to offer feedback on product design and product strategy to support user experience