Emily Allman

Detail-oriented Business Analyst with four years of experience conducting analysis and research to come up with solutions to common business problems. Polished in formulating business improvement strategies and overseeing new technology and system implementation. Commercially-aware professional with in-depth knowledge of computing systems and project management techniques. Possess Scrum/Agile techniques.

• Business Analyst, Advance Auto Parts, 05/2019, 12/2023, Facilitate meetings, contribute to planning and decision making, coordinate project resources and communicate with project stakeholders to collect and disseminate project information. SCRUM Master; ran daily SCRUM meetings, executed sprint planning, held grooming sessions for sprint backlog and performed retrospectives.
• Customer Resolution Specialist, Allstate Insurance Group, 03/2015, 04/2019, Work with customers to handle concerns over insurance eligibility or claims. Receive incoming calls and assess the information and determine the proper outcome. Partner with different departments and agencies if necessary to communicate concerns and create a beneficial resolution for all involved.
• Customer Experience Manager, Michaels (craft store) Town Square Shopping Center, 06/2013, 03/2015, Participate in all functions of management including personnel and daily operations. Schedule and work closely with the instructors. Plan and coordinate all store events. Motivate and supervise up to 25 associates.
• Store Manager, Aeropostale (specialty retail junior/men’s clothing), Valley View Mall, 2010, 06/2013, Established 10+ years’ experience in managing personnel and operations impacting store-wide revenue, productivity and profit. Hold full responsibility for all areas of Human Resources, Sales, Customer Service, Loss Prevention, Inventory Management, Merchandising and Financial accountability. Supervise two Assistant Managers, Sales Lead and 20-40 Sales Associates. Management functions include team-building and employee development, providing a strong focus on building results-driven teams. Promote a team culture impacting morale and productivity. Direct weekly management meetings and seasonal employee-wide meetings. Coordinate scheduling to optimize resource management, customer satisfaction and labor/cost efficiencies. Monitor position-specific goals for all employees. Human Resource functions include staff/management interviewing, hiring and evaluations; staff-level merit increases and terminations; new-hire orientation (including peak season hiring). Contributed to development/writing of company-wide training manual (Accessories section); Member, Training Store Team; conducted training workshops for new store/district managers. Led teams to grow revenue of Christiansburg store from $1.3M in 2007 to $1.7M in 2010; and, at Valley View, from $1.8M in 2002 to $2.6M. Successfully weathered challenging economic conditions.
• Assistant Store Manager, Fashion Bug (specialty retail junior/women’s clothing), Towne Square Shopping Center, 1998, 2002, Participated in all functions of management including personnel and daily operations. Motivated and supervised team of 15 associates generating $1.1M in annual revenue. Promoted spirit of enthusiasm and commitment to both quality customer service and goal achievement.

Multiple management-related seminars including Networking and Recruiting Situational Leadership Customer Service Loss Prevention Survival in Business and more.

• Volunteer, Roanoke Rescue Mission and Women’s Shelter
• American Cancer Society’s Relay for Life

• Scrum Master certification from Six Sigma Global Institute