Emily Altenhofen
Summary
A proven leader and adept communicator, who excelled in the Marine Corps. Enhance team efficiency and customer satisfaction through innovative process improvements and strategic problem-solving. Skilled in multitasking and conflict resolution, I spearheaded initiatives that significantly reduced response times and error rates, fostering a culture of excellence and adaptability. Professional motor transport expert with comprehensive skills in vehicle operation, maintenance, and safety protocols. Proven track record in delivering transport solutions under varying conditions, ensuring reliability and adherence to schedules. Strong team collaborator with focus on achieving operational goals and adapting to changing demands. Highly dependable, with expertise in logistics, route planning, and vehicle inspection. Results-driven dispatch professional with proven history in optimizing logistics operations. Skilled in coordinating complex schedules, ensuring timely and efficient service delivery. Strong focus on team collaboration, adaptability, and achieving operational excellence. Known for reliable decision-making under pressure and maintaining high standards in dynamic environments.
Overview
5
5
years of professional experience
Work History
Chief Dispatcher
Marine Corps
12.2022 - Current
- Mentored junior dispatchers by sharing best practices and industry knowledge, fostering professional growth within the team.
- Streamlined workflow processes by identifying inefficiencies and implementing targeted solutions, resulting in higher output without sacrificing quality standards.
- Conducted regular performance evaluations for staff members, providing valuable feedback on areas of improvement and acknowledging exceptional contributions to the team''s success.
- Resolved escalated issues promptly and professionally, maintaining strong relationships with internal stakeholders and external clients alike.
- Supported the implementation of a new dispatch system, leading to improved efficiency and reduced response times for service requests.
- Spearheaded process improvements that led to increased accuracy in dispatch-related documentation, reducing errors and enhancing record-keeping practices.
- Maintained high levels of employee morale through consistent recognition of outstanding performance, fostering a positive work environment.
- Implemented quality control measures that resulted in consistently accurate and timely dispatches, improving overall customer satisfaction rates.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Analyzed customer feedback and provided solutions to improve customer service.
- Answered phone calls and responded to customer emails.
Motor Transport Operator
Marine Corps
07.2021 - Current
- Safely transported personnel and cargo under various conditions, adhering to strict safety protocols.
- Maintained proficiency in tactical planning options and convoy defense techniques.
- Trained new Motor Transport Operators on proper driving techniques, safety procedures, and equipment maintenance.
- Operated with safety and skill to avoid accidents and delays.
- Maintained detailed records of vehicle usage, maintenance, and inspections for regulatory compliance purposes.
- Contributed to unit preparedness by maintaining an in-depth understanding of equipment capabilities, limitations, and maintenance requirements.
- Led a team of Motor Transport Operators through rigorous training exercises, fostering teamwork and honing individual skills to meet mission objectives.
- Ensured mission success by effectively prioritizing tasks based on shifting requirements during high-tempo operations periods.
- Reported defects, damage, and accidents to proper personnel.
- Promoted a culture of safety within the motor transport section by conducting regular briefings on best practices and risk mitigation strategies.
- Inspected vehicles and completed daily maintenance actions.
- Ensured vehicle maintenance schedules were rigorously followed, leading to significant reduction in unexpected breakdowns.
- Increased team morale and cohesion through development and implementation of comprehensive training program for new recruits.
- Fostered culture of continuous improvement, encouraging feedback and suggestions from team members.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Restaurant Worker
Bill Gray's
01.2020 - 05.2021
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
- Maintained health code standards throughout the restaurant by adhering to proper sanitation practices in all areas.
- Greeted customers at front counter to answer questions and input meal orders into POS system.
- Trained new employees on restaurant procedures, promoting a cohesive and efficient team environment.
- Contributed to overall positive work culture by fostering collaborative relationships with coworkers across all departments.
- Resolved customer complaints professionally and efficiently, resulting in higher customer retention rates.
- Developed strong rapport with regular customers, contributing to increased repeat business.
- Discussed menu items with customers and suggested promotional items to increase sales.
- Counted cash drawer before shift and balanced at end of shift to reconcile sales.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Maintained smooth and timely operations in preparation and delivery of meals.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed inventory and ordered food and supplies to maintain adequate stock.
Education
GED -
Churchville-Chili Senior High School
Churchville, NY06.2021
Skills
- Quick Thinking
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Active Listening
- Organizational Skills
- Critical Thinking
- Decision-Making
- Adaptability and Flexibility
- Relationship Building
- Conflict Resolution
Timeline
Chief Dispatcher
Marine Corps
12.2022 - Current
Motor Transport Operator
Marine Corps
07.2021 - Current
Restaurant Worker
Bill Gray's
01.2020 - 05.2021
GED -
Churchville-Chili Senior High School
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