Emily Altier
Bolivar,OH
Summary
Adept at strategic planning and regulatory compliance, I significantly enhanced operational efficiency and customer loyalty at PTS Corp. Leveraging expertise in data entry and relationship building, I excel in environments requiring clear communication and multitasking. My proactive approach has consistently fostered positive outcomes, achieving a notable increase in employee retention and customer satisfaction. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
23
23
years of professional experience
Work History
Office Manager
PTS Corp
2023.08 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Controlled finances to lower costs and keep business operating within budget.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
Dispensary Agent
The Botanist
2022.08 - 2023.01
- Informed clients of policies and procedures.
- Advised customers about new products and assisted customers in determining best product for needs.
- Presented feedback to management on customer service trends and improvement areas.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
- Identified and resolved discrepancies and errors in customer accounts.
Server/Bartender
Various
2005.01 - 2023.08
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items to enhance sales numbers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Built relationships with vendors to manage orders and negotiate costs.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Phlebotomist
Union Hospital
2001.07 - 2005.07
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Reviewed patient records for accuracy and completeness.
- Monitored patients for reactions and verified sample quality.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Participated in quality assurance and competency assessment initiatives.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Education
Associate of Science - Animal Science
Ohio State University Agricultural Technical Institute
Wooster, OHSkills
- Data Entry
- Supply Management
- Strategic Planning
- Human Resources
- Regulatory Compliance
- Clear oral/written communication
- Relationship Building
- Compliance Monitoring
- Self-starter with great initiative
- Documentation expertise
- Excellent multi-tasking ability
- Customer Relations
Cannabis Knowledge
Extensive Cannabis knowledge with focus on Terpenes and Cannabinoids. I have been a MMJ patient for four years and have used this time to continue learning about different products, effects, and the growing Cannabis Industry.
Timeline
Office Manager
PTS Corp
2023.08 - Current
Dispensary Agent
The Botanist
2022.08 - 2023.01
Server/Bartender
Various
2005.01 - 2023.08
Phlebotomist
Union Hospital
2001.07 - 2005.07
Associate of Science - Animal Science
Ohio State University Agricultural Technical Institute
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