Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic

Emily Amstutz

Bowling Green

Summary

I am highly disciplined and adaptable professional with experience thriving in fast-paced work environments that demand strong customer interaction and exceptional multitasking skills. Successfully transitioned into a managerial role, overseeing daily operations, handling financial transactions, managing inventory, and fostering a positive, productive workplace culture. Developed my competence in marketing by creating engaging social media content, designing new menus, and launching innovative products that enhanced brand visibility and customer engagement. I have a proven ability to balance operational efficiency with creative strategies to drive business growth, and deliver outstanding results.

Overview

5
5
years of professional experience

Work History

Operations Manager

Twisty Treat
03.2020 - Current

-Handled customer orders and resolved complaints to ensure a positive dining experience.

-Prepared and served ice cream and food items while maintaining high standards of quality.

-Managed cash register operations, trained new employees, and conducted nightly financial reconciliations.

-Managed all social media platforms to enhance brand visibility.

-Captured and curated engaging content for social media channels.

-Organized and executed staff events to foster team collaboration.

-Managed inventory ordering to ensure consistent stock levels.

-Procured necessary food and products when unavailable through regular orders.

-Performed routine cleaning of ice cream machines to support a sanitary and efficient operation.

-Created and managed weekly staff schedules to ensure optimal coverage.

-Assisted in the hiring process, ensuring the selection of qualified candidates.

Education

Bachelor of Business - Marketing

Bowling Green State University
Bowling Green, OH
12-2025

Skills

  • Teamwork
  • Order accuracy
  • Leadership
  • Handling complaints
  • Friendly
  • Creative
  • Speed and efficiency
  • Order taking
  • Customer relations management
  • Content management
  • Cash handling
  • Order preparation
  • Inventory management
  • Design

References

References available upon request.

Timeline

Operations Manager

Twisty Treat
03.2020 - Current

Bachelor of Business - Marketing

Bowling Green State University
Emily Amstutz
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