Emily Analla
Scottsdale,AZ
Summary
Reliable and upbeat associate, successful at promoting customer loyalty, satisfaction and purchases with honest opinions and suggestions and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
4
4
years of professional experience
Work History
1st Assistant Manager
Big 5 Sporting Goods
07.2023 - 11.2023
- Greeted and acknowledged every customer that entered and exited the store.
- Obtained excellent customer service to customers while making a sale.
- Organized racks and shelves to maintain store visual appeal, engage customers, promote specific and current sale merchandise.
- Helped customers locate products and checked store system for merchandise at other store locations.
- Prepared merchandise for sales floor by pricing or tagging with current sale price.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- In charge of equipment and supply orders.
- Created employee schedules to align coverage with forecasted demands.
- Responsible for opening and closing with appropriate cash banks and drops.
Relief 2nd Assistant Manager
Big 5 Sporting Goods
05.2023 - 07.2023
- Greeted and acknowledged every customer that entered and exited the store.
- Obtained excellent customer service to customers while making a sale.
- Organized racks and shelves to maintain store visual appeal, engage customers, promote specific and current sale merchandise.
- Helped customers locate products and checked store system for merchandise at other store locations.
- Prepared merchandise for sales floor by pricing or tagging with current sale price.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate/Manager in Training
Big 5 Sporting Goods
03.2023 - 05.2023
- Greeted and acknowledged every customer that entered and exited the store.
- Obtained excellent customer service to customers while making a sale.
- Organized racks and shelves to maintain store visual appeal, engage customers, promote specific and current sale merchandise.
- Helped customers locate products and checked store system for merchandise at other store locations.
- Prepared merchandise for sales floor by pricing or tagging with current sale price.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Distributed merch out onto the sales floor.
Sales Associate
Big 5 Sporting Goods
03.2021 - 05.2023
- Greeted and acknowledged every customer that entered and exited the store.
- Obtained excellent customer service to customers while making a sale.
- Organized racks and shelves to maintain store visual appeal, engage customers, promote specific and current sale merchandise.
- Helped customers locate products and checked store system for merchandise at other store locations.
- Prepared merchandise for sales floor by pricing or tagging with current sale price.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Worked early morning shifts and unloaded truck shipments.
- Picked up available shifts and helped at home store and assisted other stores.
Bartender and Swimming Pool Attendant
Santa Ana Star Casino Hotel
10.2019 - 04.2020
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Developed strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations, training and liquor license certification for safe alcohol service and food safety.
- Used knowledge of beer, wine and spirits to make informed recommendations to customers.
- Practiced safe work habits, wearing protective equipment and consistently following health code and licensed gaming and serving standards.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Prepared garnishes by evenly slicing and pitting fruits.
Education
Some College (No Degree) -
New Mexico State University - Grants Branch
Grants, NMNo Degree - Basic Studies And Culinary Arts
Southwestern Indian Polytechnic Institute
Albuquerque, NMHigh School Diploma -
Laguna-Acoma High School
Casa Blanca, NM05.2014
Skills
Reliable and punctual
Polite and courteous to others
Excellent Customer Service
Cash handling and register operation
Organizing and unloading merchandise
Ordering and Inventory control
Detail oriented cleans and organizes work area
Strives to reach sales goals
Willing to learn and be taught by others
Flexible Schedule
Is a team player
Develops positive and friendly relationships with other employees an customers
Plays in Intern-Tribal Native American Softball League
During the summer since I was 16, I've played in an Women's Inter-Tribal softball league in New Mexico.
Timeline
1st Assistant Manager
Big 5 Sporting Goods
07.2023 - 11.2023
Relief 2nd Assistant Manager
Big 5 Sporting Goods
05.2023 - 07.2023
Sales Associate/Manager in Training
Big 5 Sporting Goods
03.2023 - 05.2023
Sales Associate
Big 5 Sporting Goods
03.2021 - 05.2023
Bartender and Swimming Pool Attendant
Santa Ana Star Casino Hotel
10.2019 - 04.2020
Some College (No Degree) -
New Mexico State University - Grants Branch
No Degree - Basic Studies And Culinary Arts
Southwestern Indian Polytechnic Institute
High School Diploma -
Laguna-Acoma High School
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