Emily Andrews
Lexington
Summary
Experienced Lead Legal Assistant with 10 years of experience in Workers’ Compensation Defense. Proven expertise supporting multiple high-performing defense attorneys in South Carolina and managing complex workers’ compensation claims from filings through final resolution with the South Carolina Workers’ Compensation Commission. Highly skilled in collaborating with insurance carriers and employers, ensuring compliance, efficiency, and strategic case management. Recognized for strong leadership, team development, and the ability to manage high-volume, detail-intensive caseloads while maintaining accuracy and professionalism.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Legal Assistant - Workers' Compensation Defense
Robinson Gray
02.2016 - Current
- Practice areas include representing businesses, insurance companies, captives, third-party administrators and self-insured employers in Workers' Compensation matters.
- Prepared and filed legal documents with the South Carolina Workers' Compensation Commission and the South Carolina Court of Appeals for workers’ compensation cases, ensuring strict compliance with all regulatory and procedural requirements.
- Managed attorney calendars, scheduled depositions, hearings, and medical evaluations.
- Maintained and organized case files, medical records, and correspondence in compliance with firm and court requirements.
- Communicated with our clients such as employers, carriers, insurance adjusters, medical providers, and opposing counsel to obtain and relay case information.
- Assisting in prepared case summaries, status reports, and exhibits for hearings and trials.
- Assisted in calculating benefits, reviewing medical bills, and ensuring accurate documentation for settlements.
- Monitored and docketing case deadlines and ensured timely filing of required documents.
- Supported attorneys in hearing preparation, settlements, and trial presentations.
- Managed settlement distribution and case closures.
- Utilized case management software (ExpertCase-Aderant, LMS, iManage) to track case progress and manage documentation. Previously converted from Amicus and Worldox.
- Provided internal employee training on firm procedures, case management software, and legal documentation standards to enhance team efficiency and consistency.
- Assisted team lead in coordinating workload distribution, mentoring new staff, and ensuring departmental compliance with firm policies and deadlines.
Licensed Insurance Sales Professional
Allstate
09.2014 - 02.2016
- Develop and maintain client relationships by providing expert guidance on auto, home, renters, life, and supplemental insurance products.
- Assess customer needs and recommend appropriate coverage options to ensure comprehensive protection and satisfaction.
- Generate new business through prospecting, referrals, community involvement, and lead follow-up.
- Manage policy renewals, updates, and customer inquiries with professionalism and efficiency.
- Achieve and exceed monthly sales goals and performance metrics set by the agency and Allstate.
- Educate clients on policy details, coverage options, and claim procedures to promote transparency and trust.
- Maintain compliance with state licensing requirements and Allstate corporate standards.
- Utilize CRM systems and digital tools to track leads, manage client data, and streamline the sales process.
Licensed Insurance Sales Professional
State Farm
07.2013 - 09.2014
- Develop and maintain strong relationships with new and existing clients by understanding their needs and recommending tailored insurance solutions.
- Advise clients on auto, home, renters, life, health, and business insurance products to ensure comprehensive coverage and peace of mind.
- Prospect and generate new business through referrals, community outreach, networking, and digital lead channels.
- Conduct coverage reviews and policy updates to ensure clients’ protection aligns with their changing needs.
- Manage renewals, claims inquiries, and billing questions with professionalism and accuracy.
- Consistently meet and exceed sales goals and agency performance metrics.
- Maintain all required state insurance licenses and adhere to State Farm’s compliance, ethical, and service standards.
- Utilize CRM and agency management systems to organize client data, track opportunities, and streamline the sales process.
Education
Property And Causality, Insurance
Mary Brewer
01.2014
High School - undefined
White Knoll High School
01.2010
Skills
- Team Leadership
- Motivated Team Player
- LMS
- IManage
- ExpertCase (Aderant)
- Workers’ Compensation Law
- Legal Document Preparation & Filing
- Case Management & Calendar Coordination
- Client Communication & Support
- Administrative & Clerical Support
- Microsoft Office Suite / Legal Software
- Attention to Detail & Time Management
Certification
Property, Casualty, Surety and Marine Producers License
Timeline
Legal Assistant - Workers' Compensation Defense
Robinson Gray
02.2016 - Current
Licensed Insurance Sales Professional
Allstate
09.2014 - 02.2016
Licensed Insurance Sales Professional
State Farm
07.2013 - 09.2014
High School - undefined
White Knoll High School
Property And Causality, Insurance
Mary Brewer