Emily Johnson

• Planned events by coordinating with clients to determine objectives and technical requirements.
• Verified event requirements such as audio visual, food & beverage, and space needs and made appropriate modifications.
• Performed service and menu upgrades and upselling activities to meet predetermined revenue objectives.
• Participated in planning meetings, site visits, and vendor evaluations to enhance quality of client services.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Coordinated seamless audiovisual setups, providing optimal presentation experiences for conference attendees.
• Cultivated positive relationships with clients, leading to repeat business and an expanded customer base.
• Provided exceptional customer service throughout every stage of the event planning process.
• Achieved revenue targets by proactively selling conference services to potential clients.
• Implemented contingency plans to address last-minute changes or unforeseen events.

• Met with clients, delivered presentations, and educated on product and service features and offerings.
• Spearheaded contract negotiations with clients, securing favorable terms while meeting organizational objectives.
• Maintained relationships with clients and discovered new clients by identifying needs and offering appropriate services.
• Handled client relations issues, enabling quick resolution and client satisfaction.
• Worked closely with clients to develop personalized wedding plans that fit within budget.
• Organized logistics and prioritized tasks for small to large-scale weddings.
• Elevated guest experiences through meticulous attention to detail in catering arrangements and menu selections.
• Established and managed communications with vendors, confirming service and supply delivery.
• Assisted marketing team in the development of promotional materials highlighting the unique features and capabilities of Resort venues.
• Ensured compliance with safety and security regulations during events, creating a safe environment for all attendees.
• Managed on-site staff effectively, fostering a team-oriented environment for successful events execution.
• Cultivated positive relationships with clients, leading to repeat business and an expanded customer base.

Responsibilities:

• Assisted in boutique law firm (two independent firms/7 company entities) business operations and managed attorney-owned building with 10+ tenants.
• Reduced office expenses by finding smarter solutions for vendors, suppliers, and services.
• Maintained company compliance in bar licensure, continuing education, insurance, taxes, workers compensation, unemployment, notary services, and partnership with financial advisor businesses.
• Oversaw building tenants in regards to monthly rent payment collection, leasing, "office space for lease" listings, and conference room scheduling.
• Managed building maintenance and upkeep by scheduling vendors, gathering quotes, and overseeing work.
• Processed client billing - accounts receivable and accounts payable.
• Assisted with posting available jobs, reviewing applicants, interviewing applicants, hiring, onboarding, and training.
• I.T. oversight and first point of contact for troubleshooting for team.
• Software account management and maintenance including building and editing custom workflows in HubSpot and maintaining two company websites.
• Social media management and content posting.
• Ran payroll and managed time cards for both firms.
• Planned and executed company activities and events to boost employee morale.
• General office supply ordering and purchasing.

Responsibilities:

• Managed General Manager's calendar and scheduling.
• Maintained GM's email inbox, frequently responding to employees and clients on her behalf.
• Collected receipts and organized expenses.
• Submitted expense reports in Chrome River software.
• Booked flights, hotel reservations, car rentals, and dinner reservations for GM.
• Managed and updated agency-wide organizational charts, birthday and work anniversary lists, and email distribution lists.
• Executed on-boarding process for new employees and freelancers.
• Searched for, assembled, and reorganized all case studies for quad-office marketing agency, working in Microsoft PowerPoint.
• Managed shipping/tracking of items for multi-state in-store beverage sampling program over a 5-month period.

Responsibilities:

• Managed real estate agent's CRM through lead entry, sending reminders to agent to follow up with clients, etc.
• Created and distributed marketing materials to client list to generate new business.
• Assisted with events by sourcing and securing booth and event space, setup and teardown, creating and printing marketing materials, and data entry of leads into CRM post-event.
• Sourced and ordered marketing swag.

Responsibilities:

• Managed social media channels (Facebook, LinkedIn, Twitter) and employee Facebook group - Increased Facebook followers from 820-1,500 in one year.
• Proofread and posted weekly blog articles, employee bios, and other website content and collateral.
• Pulled and cleaned database lists from Salesforce for direct mail campaigns.
• Instrumental contributor to company website overhaul, launched September 2017.
• Company photographer for events, employee website bios, social media posts, and client testimonials.

Responsibilities:

• Built company from ground up, designed and built website, purchased advertising space on The Knot, hired wedding day assistants, and managed social media accounts.
• Worked with couples and their family members to plan and execute their wedding events including bridal showers, bachelor/bachelorette parties, rehearsals, rehearsal dinners, and the main event.
• Planned and executed 15 weddings in 2015 while also working full-time for NCM Associates.
• Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.

Responsibilities:

• Planned 50+ meetings per year for 17 groups of 20+ automotive dealership clients each - known as "20 Groups".
• Negotiated hotel contracts for meeting space and hotel room blocks with company-mandated terms, including 10% commission and zero-to-low attrition.
• Arranged meeting space food and beverage, audio visual rentals, and group dinners and activities.
• Prepared and shipped meeting materials.
• Managed client records in company database.

Responsibilities:

• Managed marketing strategy by keeping company website updated, writing and designing quarterly newsletter, communicating with donors via Constant Contact, and designing and printing marketing materials.
• Planned and executed annual fundraising banquet for 500+ guests with a net donation income of $160,000+.
• Volunteer recruitment via website, along with informational meetings, emails, and phone communication.
• Oversaw facilities enhancement by corresponding with vendors and scheduling installations.
• Processed mail daily and implemented monthly bulk mailings to gain donor support.

• Minor in Business Management
• Member of Theta Alpha Phi Honorary Theatre Fraternity
• Recipient of Theatre Scholarship Sophomore Year