EMILY ANN REETZ
Chicago,IL
Summary
Insurance professional with solid track record in coordinating policies, claims, and client relationships. Known for strong team collaboration, adaptability, and achieving results. Skilled in policy administration, claims processing, and customer service. Dependable and resourceful, with strong ability to navigate changing needs and priorities.
Overview
15
15
years of professional experience
Work History
Insurance Coordinator
American Hip Institute
02.2021 - Current
- Worker's Compensation Coordinator
- Obtaining Surgery Authorizations
- Obtaining Network Gap Waivers
- Facilitated successful appeals against denied claims by providing compelling evidence of medical necessity or correcting coding errors as needed.
- Prevented costly delays in treatment authorization approvals by submitting complete documentation packages with attention to detail.
- Enhanced patient satisfaction with timely and accurate insurance verifications, ensuring seamless access to healthcare services.
- Verified patient insurance coverage and benefits for medical claims.
- Trained new team members on medical insurance coordination best practices, contributing to a highly skilled workforce within the department.
- Managed high volumes of patient case files efficiently by employing effective document management systems and prioritizing tasks strategically.
Patient Care Coordinator
Smart Choice MRI
01.2016 - 11.2020
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Running and Maintaining Office; Creating Chicagoland Team's Schedules
- Opening of New Locations
- Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
Assistant Manager
Fannie May Confections
09.2009 - 01.2016
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Associate of Applied Science - Health Information Technology (HIT)
DeVry University
01.2020
Medical Assistant - Medical Administration
Sanford Brown College
01.2011
Skills
- CPT Coding
- Active Listening
- Adaptability and Flexibility
- ICD-10 Coding
- Prior Authorization
- HIPAA knowledge
- Healthcare compliance
- Attention to Detail
Courserelatedwork
- ICD-10-CM and ICD-10-PCS, Gained experience in order to accurately dissect operative reports and build codes.
- CURRENT PROCEDURAL TERMINOLOGY, Knowledge of clinical classification systems is expanded through presentations of principles of Current Procedurals Terminology used to code procedures by healthcare providers. Through practice exercises, assign procedure codes, and apply guidelines for assignment of Evaluation and Management [E/M] codes and modifiers to case examples.
- INTRODUCTION TO HEALTH SERVICES & INFORMATION SYSTEMS, History and organization of current issues in U.S. healthcare delivery systems and their components.
- HEALTH INSURANCE AND REIMBURSEMENT, Reimbursement and payment methodologies applicable to healthcare provided in U.S. various settings as it relates to relevant forms, processes, practices and roles of the health information professionals.
Timeline
Insurance Coordinator
American Hip Institute
02.2021 - Current
Patient Care Coordinator
Smart Choice MRI
01.2016 - 11.2020
Assistant Manager
Fannie May Confections
09.2009 - 01.2016
Medical Assistant - Medical Administration
Sanford Brown College
Associate of Applied Science - Health Information Technology (HIT)
DeVry University
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