Emily Arevalo
Austin
Summary
Dynamic sales professional with a proven track record at Central Market HEB, excelling in lead generation and guest relations. Skilled in effective selling techniques and coaching, I fostered client loyalty and satisfaction, driving revenue growth through personalized service and strategic inventory control. Committed to enhancing team performance and achieving business objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Lead
Central Market HEB
03.2020 - Current
- Trained, coached, and mentored new sales associates for maximum performance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales and customer satisfaction through personalized servicing.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Monitored sales team performance and provided constructive feedback.
- Developed and maintained knowledge of current sales and promotions.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Performed shrink and inventory control procedures to manage stock.
- Built relationships with customers and community to promote long term business growth.
- 1 year experience as a Coffee Bar barista.
Box Office Cashier
Cinemark Theaters
03.2019 - 02.2020
- Printed tickets, attention to details: checking accuracy of date, time and seat numbers before directing customers.
- Assisted customers in choosing seats, guiding and recommending options via seating map.
- Worked with floor team and managers to meet wide range of customer needs.
- Checked personal identifications during alcohol and tobacco sales.
- Responded promptly to requests for assistance and customer inquiries.
- Performed cash, card and check transactions to complete customer purchases.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
High School Diploma -
Akins High School
Austin, TX05.2021
Associate of Arts - Business Administration
Austin Community College
Austin, TX05-2025
Skills
- Leadership
- Advising and Coaching
- Cash Control
- Effective Selling Techniques
- Providing Constructive Feedback
- Microsoft Office Expertise
- Guest Relations
- Shelf Organization
- Floor Operations
- Effective Communication
- Team Contribution
- Inventory Control Procedures
- Organizing and Prioritizing
- Time Management
- Project Management
Certification
- Certified Food Safety Manager, National Registry of Food Safety Professionals 2023-2028
Credentials
- Level 1: Access White Belt
- Level 3: Excel Purple Belt
- Microsoft Word Processing
- Microsoft Power Point Processing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Lead
Central Market HEB
03.2020 - Current
Box Office Cashier
Cinemark Theaters
03.2019 - 02.2020
High School Diploma -
Akins High School
Associate of Arts - Business Administration
Austin Community College
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