Emily Arganda
Fountain Valley
Summary
Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, achieve client goals as well as reinforcing company branding through daily performance.
Overview
9
9
years of professional experience
Work History
Mortgage Broker
Concierge Lender
11.2024 - Current
- Managed loan pipelines efficiently, promptly addressing any issues or concerns that arose during the mortgage process.
- Assisted clients in improving their credit scores and overall financial standing, increasing their chances of loan approval and favorable terms.
- Collaborated with different lenders to find best possible deal for homebuyers.
- Explained entire mortgage loan process to borrower.
Mortgage Broker
Promise Home Loans
06.2024 - 11.2024
- Managed loan pipelines efficiently, promptly addressing any issues or concerns that arose during the mortgage process.
- Assisted clients in improving their credit scores and overall financial standing, increasing their chances of loan approval and favorable terms.
- Collaborated with different lenders to find best possible deal for homebuyers.
- Explained entire mortgage loan process to borrower.
Mortgage Loan Originator
Mutual Of Omaha Mortgage
11.2019 - 04.2023
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Interviewed applicants to assess loan requirements before suggesting offers.
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
- Prepared documents for customers, submitting and overseeing through each step of closing process.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Explained different types of loans pertaining to client situations.
- Fielded customer complaints and provided solutions.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
- Proactively identified solutions for customers experiencing credit issues.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
Leads Specialist
Smart Financial
04.2019 - 10.2019
- Utilized Salesforce to manage sensitive client information and update existing and new client profiles.
- Directed customer leads to connections department for further assistance.
- Worked independently with minimal supervision.
- Obtained daily sales goals.
Customer Service Representative
Sunwest Mortgage
01.2019 - 04.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Delivered exceptional customer service to every customer by utilizing daily trainings.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Sales Representative
Homebridge Financial
10.2016 - 01.2019
- Assisted call-in customers with questions.
- Maintained customer accounts and relationships.
- Maintained accurate and current customer account data.
- Worked independently with minimal supervision as well in a team environment.
- Contributed to team objectives in fast-paced environment.
- Set and achieved company defined sales goals.
- Exceptional computer skills
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Education
Associate of Arts - Fashion Design
Fashion Institute of Design And Merchandising
Los Angeles, CA05.2006
Skills
- Client Account Management
- Processing Loan Applications
- Detail Orientation
- Creative Solutions
- Loan Evaluations
- Pre-Approval Process
- Analytical and Critical Thinking
- Knowledge of VA Loan Process
- Customer Relationship Management
Timeline
Mortgage Broker
Concierge Lender
11.2024 - Current
Mortgage Broker
Promise Home Loans
06.2024 - 11.2024
Mortgage Loan Originator
Mutual Of Omaha Mortgage
11.2019 - 04.2023
Leads Specialist
Smart Financial
04.2019 - 10.2019
Customer Service Representative
Sunwest Mortgage
01.2019 - 04.2019
Customer Sales Representative
Homebridge Financial
10.2016 - 01.2019
Associate of Arts - Fashion Design
Fashion Institute of Design And Merchandising
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