Summary
Overview
Work History
Education
Skills
Timeline
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Emily Armstrong

Los Angeles,CA

Summary

Hardworking Sales Professional with 2+ years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve customized goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.

Overview

9
9
years of professional experience

Work History

Account Manager

Insight Global
Los Angeles, CA
05.2023 - Current
  • Developed and maintained individual book of business with key accounts such as; Kaiser Permanente, UCLA Health, and Arrowhead Pharmaceuticals
  • Created comprehensive reports on account performance and presented them to both internal and external senior management
  • Cultivated and nurtured relationships with stakeholders through effective communication and understanding their needs to provide tailored solutions
  • Conducted in-person and virtual meetings to understand objectives and organizational goals to strategical solve problems and enhance business outcomes
  • Performed pre-boarding and onboarding meetings to ensure a seamless experience for both the candidate and the client

Technical Recruiter

Insight
Los Angeles, CA
08.2022 - 05.2023
  • Delivered business and IT consulting services to both start-ups and $1B+ corporations
  • Streamlined communication for candidate,account manager, and client
  • Facilitated onboarding processes such as paperwork completion, orientation sessions, and new hire training
  • Partnered with hiring managers to understand key business metrics and deliver accordingly
  • Analyzed market trends and identified areas where improvements could be made in the hiring process

Store Manager

Starbucks Coffee Company
Ventura, CA
08.2015 - 08.2022
  • Built my team's capability to create a positive and up-lifting environment for both the customer and fellow partner
  • Enhanced customer satisfaction and store operations through building relationships and daily problem-solving
  • Monitored employee performance and identified performance gaps through bi-monthly individualized performance reviews
  • Reviewed customer feedback to make operational improvements and promote satisfaction
  • Increased stores sales by $20k and customer service score by 30 points all within the first year

Education

Bachelor of Science - Business Administration

California Lutheran University
Thousand Oaks, CA
05-2020

Skills

  • Resourceful
  • Growth Mindset
  • Multitasking and Organization
  • Time Management
  • Verbal and Written Communication
  • Priority Setting

Timeline

Account Manager

Insight Global
05.2023 - Current

Technical Recruiter

Insight
08.2022 - 05.2023

Store Manager

Starbucks Coffee Company
08.2015 - 08.2022

Bachelor of Science - Business Administration

California Lutheran University

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Emily Armstrong