Emily Arnold
Perkinston,MS
Summary
The most important thing for me is to foster customer satisfaction and increase positive feedback. Offer unparalleled commitment to service, sales and reliability. I also plan, delegate and follow up on expected tasks, assignments and activities to meet expectations and objectives. I am a dedicated student interested in applying excellent communication and interpersonal skills to a Key Holder role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships.
Overview
3
3
years of professional experience
Work History
Key Holder
Souther Turnings Coffee Shop
Wiggins , MS
10.2022 - Current
- Inspected physical condition of store premises to identify any maintenance issues.
- Monitored employee performance to ensure adherence to company policies and procedures.
- Researched out-of-stock items to find additional inventory in other store locations.
- Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
- Identified opportunities to drive traffic into store through networking, community outreach and product launches.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Assisted customers with product selection and resolving complaints.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Ensured store was opened and closed in a timely manner according to company policies.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Delegated work to staff, setting priorities and goals.
Customer Service Representative
Dominos Pizza Inc.
Wiggins , MS
04.2021 - 10.2022
- Mentored new employees on procedures and policies to maximize team performance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collected deposits or payments and arranged for billing.
- Mentored junior team members and managed employee relationships.
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Associate of Applied Science - Radiologic Technology
Mississippi Gulf Coast Community College
Perkinston, MSSkills
- Staff Oversight
- Customer Service Management
- Front End Operations
- Promotional Campaigns
- Store Operations Oversight
- Daily Reporting
- Customer Service
- Training and Mentoring
- Team Member Development
- Safety Enforcement
Timeline
Key Holder
Souther Turnings Coffee Shop
10.2022 - Current
Customer Service Representative
Dominos Pizza Inc.
04.2021 - 10.2022
Associate of Applied Science - Radiologic Technology
Mississippi Gulf Coast Community College
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