Emily Aspinwall
Winter Springs,FL
Overview
3
3
years of professional experience
Work History
Intern
Ranavat Botanics
Los Angeles , California
05.2022 - Current
- Sorted and organized files, spreadsheets and reports.
- Analyzed customer complaints and identified trends in feedback for upcoming projects
- Filed claims with major mail carriers on lost or missing products
- Completed research on feedback and provided skincare and haircare recommendations for inquiring customers based off of their skin or hair type.
Quality Assurance Specialist
AdventHealth
Orlando, Florida
05.2022 - Current
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Monitor call center interactions for customer service and quality of information provided on healthcare referrals and appointments that are scheduled through the EPIC software.
Quality Assurance Auditor
Morgan & Morgan Law Firm
Orlando, Florida
01.2020 - 05.2022
- Identified issues of non-compliance and elevated reports to senior personnel.
- Reviewed work instructions and production strategies to verify compliance with established standards.
- Completed timely quality reports highlighting deficiencies and recommending corrective actions.
- Educated and oriented employees to improve compliance with quality control protocols.
Education
Bachelor of Arts - Political Science
University of Central Florida
Orlando, Florida12.2019
Skills
- Internal Auditing
- Strong Academic Record
- Public Speaking
- Telephone Etiquette
- Microsoft Office
- Verbal and Written Communication
Content Creation via Instagram and TikTok on skincare and haircare
On both Instagram and TikTok, I operate under the name @self.care.with.emily, where I promote user generated content on skincare and haircare. I review popular products from Sephora and Ulta, as well as paid affiliate and ambassador opportunities for advertisement. I have engaged in partnerships with Farmacy, Grande Cosmetics, Ceremonia, Prima, and other available at Sephora and Ulta.
Timeline
Intern
Ranavat Botanics
05.2022 - Current
Quality Assurance Specialist
AdventHealth
05.2022 - Current
Quality Assurance Auditor
Morgan & Morgan Law Firm
01.2020 - 05.2022
Bachelor of Arts - Political Science
University of Central Florida
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