Emily Astrom
Seattle,WA
Summary
Enthusiastic hospitality professional with 3 years of experience in fine dining and a total of 10 years of quality performance in food service roles. Takes pride in providing excellent service and creating memorable experiences for restaurant patrons. Maintains focus and positive attitude in stressful situations and high-volume environments. Seeking a serving role in a restaurant with a collaborative environment that offers opportunities to learn bartending and enhance wine knowledge.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Le Coin
04.2022 - 05.2024
- Displayed enthusiasm and promoted excellent service to guests, cultivating strong rapport with regular guests through genuine hospitality efforts leading to repeat business
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest needs
- Maintained thorough knowledge of menu to enable patrons in making informed selections tailored to individual preferences or limitations as well as answer questions regarding ingredients and cooking methods
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels and promoted excellent guest experiences
- Assisted in training new hires, providing guidance on restaurant standards and best practice
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions
- Worked with Aloha POS system to place orders, manage bills, and handle complimentary items
- Increased sales with upselling techniques and thorough knowledge of menu items and beverage pairings
- Maximized table turnover rate by managing reservations and seating arrangements via Tock
- Contributed to inventory management by monitoring stock levels
Server & Host
Ethan Stowell Restaurants
04.2021 - 09.2022
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Maximized table turnover rate by managing reservations and seating arrangements using Seven Rooms
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels and guest satisfaction
- Maintained a clean and orderly dining area for an enjoyable guest experience
- Checked dining area supplies, including linens and wrapped silverware, and replenishing low stock
- Assisted patrons with carry-out service
- Worked with Toast POS system to place orders, manage bills, and handle complimentary items
Cook
Pagliacci Pizza
06.2016 - 05.2021
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures
- Addressed concerns and resolved customers complaints while maintaining positive customer environment
- Prepared identical dishes with consistent care, attention to detail, and quality
- Set up workstations for both opening and closing procedures to maximize efficiency
- Communicated closely with kitchen staff to fully communicate special orders for customers, including those with food allergies and gluten intolerance
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols
- Helped train new staff for front of house
Server and Cook
Mondello Ristorante Italiano
06.2015 - 08.2015
- Provided smooth and timely service to customers by replenishing water, bread, additional silverware, extra napkins and cleaning spills as necessary
- Supported efficient cleaning of restaurant by transporting dirty dishes, sanitizing tables, and organizing kitchen areas.
- Prepared appetizers and desserts for guests.
- Assisted wait staff with timely food delivery and guest requests during unexpected times of high volume
- Resolved and escalated customer issues quickly to uphold strong customer relations standards.
Server and Food Preparation Assistant
Mangia Bene Catering
06.2014 - 08.2014
- Assisted chefs in preparation of food by cutting, chopping and marinating meats, vegetables and garnishes.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols as well as operating dishwashing equipment
- Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality.
- Assisted in event preparation by assessing inventory of serve ware, loading and unloading supplies, and setting tables for events with up to 300 attendees
- Maintained flexible work schedule including evenings, weekends and on-call to meet event needs.
Education
Bachelor of Science - Biology & Psychology
University of Washington
Seattle, WA06.2021
High School Diploma -
Holy Names Academy
Seattle, WA06.2016
Skills
- Exceptional customer service and expertise in hospitality
- Guest engagement
- Strong knowledge in wine and wine service
- Food and beverage pairings
- Menu memorization & recommendations
- Teamwork and collaboration
- Positive and friendly attitude
- Order Taking and processing
- High-volume dining
- Service prioritization & multi-task management
- Point of sale (Aloha, Toast) and reservation platform operation (Tock, Seven Rooms)
- Cash Handling
- Food running & quality control
- New hire training
- Food preparation and safe food handling procedures
Certification
- Level 1 Award, Wine & Spirit Education Trust - May 2023
- Level 2 Award, Wine & Spirit Education Trust - In Progress
- Class 12 MAST Permit - May 2022
Timeline
Server
Le Coin
04.2022 - 05.2024
Server & Host
Ethan Stowell Restaurants
04.2021 - 09.2022
Cook
Pagliacci Pizza
06.2016 - 05.2021
Server and Cook
Mondello Ristorante Italiano
06.2015 - 08.2015
Server and Food Preparation Assistant
Mangia Bene Catering
06.2014 - 08.2014
Bachelor of Science - Biology & Psychology
University of Washington
High School Diploma -
Holy Names Academy
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