Emily Atwood
Traverse City,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Retail Worker
NOMI Collective
Traverse City, MI
10.2023 - Current
- Greeting customers, identifying their needs, and providing assistance with product selection.
- Answering customer inquiries, resolving issues, and handling complaints professionally.
- Operating the cash register.
- Maintaining an organized store environment by restocking shelves and organizing displays.
Waitress
West End Tavern
Traverse City, MI
07.2022 - 11.2024
- Processed payments accurately using cash registers or POS systems.
- Served alcoholic beverages responsibly in accordance with state laws.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Took orders for food and drinks and delivered them to guests.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Waitress and Bartender
Applebee's
Traverse City, MI
01.2022 - 06.2022
- Processed payments accurately using cash registers or POS systems.
- Assisted other wait staff members in times of heavy customer traffic.
- Served alcoholic beverages responsibly in accordance with state laws.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Waitress
Applebee's
Angola, IN
09.2021 - 12.2021
- Processed payments accurately using cash registers or POS systems.
- Took orders for food and drinks and delivered them to guests.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Retail Employee
Levi's Outlet Store
Angola, IN
09.2020 - 12.2020
- Processed incoming shipments quickly and accurately according to company policy.
- Handled customer complaints in a professional manner to ensure customer satisfaction.
- Provided excellent customer service through friendly interactions with all customers entering the store.
- Operated cash register to process cash, credit card and check transactions accurately and efficiently.
Donut Maker
Peace Love and Little Donuts
Traverse City, MI
07.2018 - 06.2020
- Demonstrated a strong commitment to customer satisfaction by ensuring orders were accurate and timely.
- Developed creative new recipes for unique donut flavors and toppings.
- Fried, glazed, and decorated donuts according to customer orders.
- Communicated effectively with colleagues about production needs or concerns.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Housekeeper
Park Place Hotel
Traverse City, MI
06.2015 - 06.2018
- Observed proper use of chemicals when cleaning various surfaces.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Responded to requests from guests regarding housekeeping needs.
- Provided information about hotel services upon request from guests.
- Interacted pleasantly with clients and guests when performing daily duties.
Education
High School Diploma -
West Senior High School
Traverse City, MI06-2019
Skills
- Professional Appearance
- Cash Handling Accuracy
- Complaint Handling
- POS System Operation
- Customer Assistance
- Effective communication abilities
- Conflict resolution techniques
- Team Collaboration
- Liquor, wine, and food service
- Critical Thinking
- Microsoft Office expertise
- Positive and professional
- Bilingual (Spanish)
Affiliations
- Enjoys Singing
- Loves Musicals
- Did Costuming in High School Theater Department
- Loves Art Projects
- Enjoys being outdoors
Languages
Spanish
Limited
Timeline
Retail Worker
NOMI Collective
10.2023 - Current
Waitress
West End Tavern
07.2022 - 11.2024
Waitress and Bartender
Applebee's
01.2022 - 06.2022
Waitress
Applebee's
09.2021 - 12.2021
Retail Employee
Levi's Outlet Store
09.2020 - 12.2020
Donut Maker
Peace Love and Little Donuts
07.2018 - 06.2020
Housekeeper
Park Place Hotel
06.2015 - 06.2018
High School Diploma -
West Senior High School
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