Emily Auringer
Broomfield,CO
Summary
Energetic Medical Office Assistant offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete tasks.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Madewell
04.2018 - 09.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Support Services Specialist
Concho
09.2015 - 11.2016
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Streamlined mailroom operations by organizing and implementing efficient sorting and distribution processes.
- Ensured timely deliveries by coordinating pickups and drop-offs with courier services efficiently.
- Managed inventory of office supplies related to mailing needs, ensuring adequate stock was maintained at all times.
- Verified proper distribution of incoming mail to correct individuals and departments.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
Medical Office Receptionist
Marathon Health
01.2013 - 09.2015
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
Medical Office Receptionist
Covenant Medical Group
01.2010 - 06.2012
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
- Provided exceptional customer service, promptly addressing concerns and resolving issues to maintain a positive environment.
- Streamlined the check-in process for patients, resulting in reduced wait times and increased satisfaction.
- Assisted in billing processes, ensuring accurate records and timely payments from insurance companies and patients.
- Received, recorded and filed medical payments by check, cash, and credit card.
Education
High School Diploma -
Midland High School
Midland, TXSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Time management
Timeline
Assistant Manager
Madewell
04.2018 - 09.2018
Support Services Specialist
Concho
09.2015 - 11.2016
Medical Office Receptionist
Marathon Health
01.2013 - 09.2015
Medical Office Receptionist
Covenant Medical Group
01.2010 - 06.2012
High School Diploma -
Midland High School
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