Emily Austin
Saint Francis Health System
Tulsa,OK
1
Certification
8
years of professional experience
Results-driven Doctor of Nursing Practice (DNP)-prepared healthcare leader with more than eight years of nursing experience and progressive leadership in acute care and home health. Experienced in overseeing clinical operations, leading multidisciplinary teams, managing budgets and staffing, improving quality metrics, and implementing evidence-based initiatives that enhance patient outcomes and operational performance. Dedicated to developing high-performing teams, fostering a culture of accountability and excellence, and aligning clinical practice with organizational goals to deliver exceptional patient care.
Work History
Clinical Manager II
3 Years 2 Months- Oversaw daily operations of progressive care nursing unit, supervising nursing staff to ensure safe, high-quality patient care.
- Provide leadership, mentorship, and performance management for nursing personnel, including coaching, evaluations, and professional development.
- Promote interdisciplinary collaboration with physicians and healthcare teams to improve patient outcomes and care coordination.
- Monitor staff competency and coordinate orientation, ongoing education, and training to maintain clinical excellence.
- Promoted interdisciplinary collaboration with physicians and healthcare teams, enhancing patient outcomes and care coordination.
- Lead unit-based performance improvement initiatives and ensure compliance with hospital policies, regulatory standards, and quality metrics.
- Analyzed operational and clinical data to identify process improvement opportunities and implemented evidence-based solutions.
- Address patient and family concerns promptly to promote patient satisfaction and service recovery.
Cardiac Stepdown Registered Nurse
1 Year 1 Month- Liaised with patients following cardiothoracic surgical procedures, providing support and education on post-surgical care.
- Maintained detailed records of patient conditions, reactions and progress in alignment with physician orders.
- Administered nursing care to cardiac patients undergoing diagnostic, therapeutic or emergency services.
- Prioritized and revised patient care activities based on acuity of symptoms and patient preferences.
- Trained newly hired nurses in hospital protocols and procedures as a preceptor.
- Acted as Charge/Resource nurse, allocating patient assignments to fellow nurses and supporting their treatment according to protocol.
Branch Director
1 Year- Supported department of 50 employees by answering questions and providing mentoring.
- Interviewed and hired talented individuals to improve organizational talent and skill set.
- Assessed employee performance and developed performance plans.
- Handled staff conflicts, evaluations, and hiring/termination process.
- Approved and monitored payroll according to company policies.
- Complied with regulatory requirements per CMS guidelines.
- Closely monitored the agencies' quality scores and patient satisfaction scores and created performance improvement plans as needed.
- Served as the Alternate Administrator and assisted the agency Administrator with all other duties as necessary.
Clinical Team Leader
9 Months- Responsible for the electronic review and approval of all patient information submitted for a start of care, resumption of care, or evaluation visit per Medicare guidelines.
- Contributed to interdisciplinary team meetings to review client caseload, treatment, concerns, and recommendations.
- Assisted the Branch Director with day-to-day staff management related to patient care and provided ongoing education and training to clinicians.
- Fostered staff development and competency through supervision, coaching, trainings, and team meetings.
RN Case Manager
1 Year 1 Month- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
- Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.
- Administered medications and treatments as prescribed by physicians.
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Created individualized care plans based on nursing diagnosis and incorporated appropriate nursing methods to achieve positive outcomes.
- Actively engaged in on-call rotations to deliver continuous quality care to patients.
Cardiac Stepdown Registered Nurse
1 Year 2 Months- Liaised with patients following cardiothoracic surgical procedures, providing support and education on post-surgical care.
- Maintained detailed records of patient conditions, reactions and progress in alignment with physician orders.
- Administered nursing care to cardiac patients undergoing diagnostic, therapeutic or emergency services.
- Prioritized and revised patient care activities based on acuity of symptoms and patient preferences.
- Served as preceptor to train newly hired nurses in hospital protocols and procedures.
- Served as Charge/Resource nurse by assigning fellow nurses to patients and assisting them with treatment according to protocol.
Education
Doctor of Nursing Practice - Leadership
Master of Science - Nursing Administration and Education
Bachelor of Science - Nursing
- Member of Sigma Theta Tau International Honor Society of Nursing.
- Member of Alpha Lambda Delta National Honor Society.
Skills
Clinical Operations Leadership
Team Building & Employee Engagement
Performance Management & Coaching
Regulatory Compliance (CMS
Joint Commission)
Strategic Planning & Project Management
Process Improvement
Patient Experience & Service Recovery
Change Management
Certification
- Registered Nurse- #213907
- Progressive Care Certified Nurse (PCCN)
- Advanced Cardiovascular Life Support (ACLS)
- Basic Life Support (BLS)
Timeline
Clinical Manager II
Saint Francis Health System
06.2023 - CurrentRead More
Cardiac Stepdown Registered Nurse
Washington Regional Medical Center
05.2022 - 06.2023Read More
Branch Director
Enhabit Home Health
05.2021 - 05.2022Read More
Clinical Team Leader
Enhabit Home Health
08.2020 - 05.2021Read More
RN Case Manager
Enhabit Home Health
07.2019 - 08.2020Read More
Cardiac Stepdown Registered Nurse
Washington Regional Medical Center
06.2018 - 08.2019Read More
University of Arkansas
Bachelor of Science from Nursing
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University of Arkansas for Medical Sciences
Master of Science from Nursing Administration and Education
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University of Arkansas for Medical Sciences
Doctor of Nursing Practice from Leadership
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