Summary
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Emily Smith

Bear,DE
Emily Smith

Summary

Experienced in hospitality with a strong focus on quality and interpersonal relations. Diligent in organization and efficiency. Demonstrated strong communication and quick thinking in emergency situations. Known for excellent work ethic, a cheerful attitude, fostering team collaboration, and adapting to the changing demands of a high-stress work environment.

Work History

Residential Life, Moody Bible Institute

Front Desk Attendant
08.2023 - Current

Job overview

  • Greeted visitors and residents upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
  • Maintained a professional and welcoming environment at the front desk, contributing to positive resident feedback.
  • Handled resident complaints with professionalism and empathy, resolving issues in a timely manner to maintain student satisfaction.
  • Organized and maintained thorough record-keeping systems for resident information and housing details to ensure accurate documentation.
  • Greeted residents at front desk and engaged in pleasant conversations while managing check-in and check-out processes.
  • Managed phone lines effectively, directing calls to appropriate departments while communicating urgency and care.
  • Prepared to address emergency situations by contacting necessary personnel, maintaining a working knowledge of emergency procedures, and keeping a calm, clear, and alert demeanor.

Chick-fil-A

Front-of-House Employee
05.2020 - 01.2024

Job overview

  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.

Perillo BMW

File Clerk
09.2022 - 05.2023

Job overview

  • Identified and corrected inconsistencies in filing systems for increased accuracy.
  • Assisted with document scanning and imaging projects to support accurate file back-up.
  • Examined, categorized, and sorted incoming documents.
  • Sorted and classified documents into appropriate filing systems for increased traceability.
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
  • Located and retrieved requested documents in accordance with established policies.

Education

Moody Bible Institute
Chicago

Bachelor of Arts from Crisis And Trauma Care
05-2026

University Overview

  • Relevant Coursework: Marriage and Family Systems, Ministry in the Context of Crisis and Trauma, Introduction to Counseling, Ministry to Women in Pain, and Trauma Assessments and Interventions.
  • Remarkable Futures Scholarship Recipient


Open Arms Homeschool
Bear, DE

High School Diploma
05-2022

University Overview

  • 4.0 GPA
  • Extracurricular Activities: advanced chorale, theater, rhetoric

Skills

  • Training and mentoring
  • Problem-solving skills
  • Quick learner
  • Empathy and patience
  • Exceptional communication
  • Attentive
  • Safety and security procedures
  • Interpersonal relationships

Interests

  • Family preservation ministries
  • Foster youth
  • Youth Development Programs
  • Participating in fundraising events to support local charities, schools, or community projects
  • Homelessness Outreach

Timeline

Front Desk Attendant
Residential Life, Moody Bible Institute
08.2023 - Current
File Clerk
Perillo BMW
09.2022 - 05.2023
Front-of-House Employee
Chick-fil-A
05.2020 - 01.2024
Moody Bible Institute
Bachelor of Arts from Crisis And Trauma Care
Open Arms Homeschool
High School Diploma

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Emily Smith