Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Bailey

Kalamazoo,MI

Summary

Skilled Food Service Worker with comprehensive background in food preparation, customer service and sanitation regulations. Strengths include maintaining high standards of cleanliness, quickly learning new tasks, and working efficiently under pressure. Proven ability to contribute positively to team efforts, resulting in improved overall customer satisfaction. Previous roles have seen increased efficiency and improvements in food safety practices.

Overview

1
1
year of professional experience

Work History

Concessions Worker

Kalamazoo Growlers
Kalamazoo, MI
04.2023 - Current
  • Monitored expiration dates on food items for freshness assurance.
  • Stocked concession stands with supplies and food items.
  • Adhered to company policies and procedures while providing exceptional customer service.
  • Adhered to health department regulations regarding food handling practices.
  • Set up condiments such as ketchup, mustard and relish for use by customers.
  • Labeled containers with product names and prices prior to stocking shelves.
  • Received deliveries of food items and stocked shelves accordingly.
  • Monitored inventory levels of food supplies in order to prevent shortages during busy periods.
  • Attended staff meetings to discuss changes in policies or procedures.
  • Performed minor maintenance tasks such as changing light bulbs or cleaning equipment when needed.
  • Prepared hot dogs, popcorn, nachos, pizza slices, pretzels, ice cream cones and other snacks according to recipes or instructions.
  • Resolved customer complaints in a professional manner.
  • Operated cash registers to process payments from customers.
  • Operated point-of-sale systems efficiently and accurately.
  • Restocked merchandise when needed throughout the day.
  • Assisted customers in selecting items, taking orders, and providing recommendations.
  • Checked expiration dates on all products before serving them to customers.
  • Ensured that all safety protocols were followed at all times during shift hours.
  • Maintained a clean working environment by sweeping floors and emptying trash cans regularly.
  • Communicated effectively with co-workers in order to ensure smooth operation of concessions stand activities.
  • Provided excellent customer service to all patrons in a timely manner.
  • Followed company procedures for opening and closing concession stands.
  • Cleaned concession area including counters, floors, equipment, and utensils.
  • Assisted in training new employees on proper concession stand operations.
  • Calculated daily sales totals and reported figures to management team at the end of each day's work shift.
  • Provided customer service by greeting patrons, answering questions, and resolving complaints.

Sandwich Artist

SUBWAY®Restaurants
Kalamazoo, MI
10.2023 - 08.2024
  • Upsold additional items to increase store profits.
  • Maintained cleanliness of work area throughout shift.
  • Ensured all menu items were prepared in accordance with health and safety standards.
  • Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
  • Replenished condiments and other supplies at front counter areas.
  • Assisted team members during peak hours when necessary.
  • Communicated effectively with co-workers regarding customer needs and concerns.
  • Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
  • Followed established procedures for handling money transactions accurately.
  • Assisted in the training of new staff members on proper sandwich-making techniques.
  • Organized inventory for efficient restocking of products.
  • Operated cash registers to process payments from customers.
  • Stocked shelves with products and supplies.
  • Checked expiration dates on products to ensure freshness of items served to customers.
  • Provided excellent customer service by addressing inquiries promptly and professionally.
  • Greeted customers and provided product knowledge.
  • Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
  • Inspected equipment regularly for proper functioning and sanitation standards.
  • Delivered superior customer service focused on quality and meeting customer needs.
  • Trained sandwich artists to apply attention to detail and commitment to quality.
  • Answered guest questions, delivering most accurate and updated information available.
  • Kept customer and food preparation areas clean and well-organized.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.

Education

Galesburg-Augusta High School
Galesburg, MI

Skills

  • Menu Memorization
  • Hygiene standards
  • Equipment Operation
  • Supply Management
  • Customer Service
  • Stress Tolerance
  • Surface cleaning
  • Stress management techniques
  • Comfortable standing for long time periods
  • Proven leader
  • Valid Michigan driver's license
  • Reliable team worker
  • Delivers exceptional customer service
  • Cleaning and sanitation
  • Team Member Training
  • Payment Processing
  • Supply Inventory Management
  • Cash Handling
  • Engaging personality
  • Interpersonal Skills Development
  • Excellent multi-tasker
  • Money Handling
  • Display Setup
  • Order Processing
  • Flexible Schedule
  • Complaint Management
  • Stock replenishment
  • Independent judgement
  • Product Knowledge
  • Transaction Processing
  • Trend Awareness
  • Promotional Events
  • Merchandise Display
  • Interpersonal and written communication
  • Positive and professional
  • POS system operations
  • Problem-Solving
  • Customer Assistance
  • Upselling strategies
  • Product Promotions
  • Relationship Building
  • Display building
  • Product Recommendations
  • Retail merchandising expertise
  • Stocking and Receiving
  • Customer Engagement
  • POS System Operation
  • FLUENT IN English
  • Cash Register Operation
  • Teamwork and Collaboration
  • Sales goal achievement
  • Customer Needs Assessment
  • Store Opening and Closing
  • Professional Appearance
  • Teamwork
  • Truck unloading
  • Point of sale systems
  • Store maintenance
  • Suggestive Selling
  • Time Management
  • Phone Etiquette

Timeline

Sandwich Artist

SUBWAY®Restaurants
10.2023 - 08.2024

Concessions Worker

Kalamazoo Growlers
04.2023 - Current

Galesburg-Augusta High School

Similar Profiles

CREATE PROFILE
Emily Bailey