Emily Baker
Tampa
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
8
8
years of professional experience
Work History
Location Director
Milan Laser
11.2023 - Current
- Led and managed a multidisciplinary team of medical professionals and receptionists to ensure seamless clinic operations and high-quality patient care.
- Oversaw day-to-day clinic functions, including scheduling, workflow optimization, and performance tracking to maintain operational efficiency.
- Managed clinic talent acquisition.
- Conducted daily patient consultations while consistently achieving or exceeding monthly performance and revenue metrics.
- Developed and delivered comprehensive training programs for new employees, ensuring adherence to clinical protocols, compliance standards, and company procedures.
- Facilitated quarterly and annual Management Business Reviews (MBRs) to assess team performance, set goals, and drive professional growth.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Spearheaded innovative approaches to resource allocation and strategic planning.
Location Director
LaserAway
11.2021 - 11.2023
- Consistently achieved and exceeded monthly sales goals and performance quotas through strategic planning and team motivation.
- Oversaw the clinic’s daily schedule, resolving operational issues, coordinating patient appointments, and ensuring efficient clinic flow.
- Managed and coached a high-performing sales team, setting clear objectives, tracking performance metrics, and fostering a results-driven culture.
- Reported directly to the Regional Sales Manager, providing detailed updates on sales performance, patient satisfaction, and operational improvements.
- Managed clinic inventory, ordered supplies, and conducted regular audits to maintain cost efficiency and support uninterrupted operations.
Team Lead, Assistant Team Lead
Total Client Connect
05.2020 - 11.2021
- Conducted outbound calls to clients to monitor supplement progress, provide personalized support, and promote additional products through consultative selling techniques.
- Assisted customers in achieving their health and wellness goals by offering tailored supplement recommendations and expert product guidance.
- Fostered a positive, collaborative team culture focused on motivation, accountability, and a supportive work environment.
- Regularly evaluated employee performance and skill development, providing targeted training and mentorship to strengthen individual and team capabilities.
- Trained new team members on company policies, procedures, and safety standards to ensure compliance and operational consistency.
Sales Representative
Beaches Tanning Center
05.2018 - 05.2020
- Assisted customers in selecting products and services, including monthly memberships, tanning packages, and skincare items, ensuring a positive client experience.
- Recommended and upsold personalized solutions to meet customer needs and increase sales revenue.
- Processed transactions efficiently and accurately while maintaining a high level of customer satisfaction.
- Maintained a clean and welcoming environment by sanitizing tanning beds multiple times daily and conducting thorough weekly deep cleans.
Education
Western Governors University
11.2025
High School Diploma - undefined
Springville High School
Springville, Utah05.2018
Skills
- Coordinate in a fast paced environment
- Management experience
- Training experience
- Hit Sales Quotas
- Merchandising knowledge
- Inventory control procedures
- Consultative selling
- Results-oriented
- POS system operation
- Written and oral communication skills
- Sales expertise
- Outgoing personality
- Team player mentality
- Experience working with third party lenders
- Medical scheduling
- Working along side a medical team
- Corporate communications
- Workforce planning
LANGUAGES
English
AWARDS
First Generation Scholarship Award, Highest in clinic sales for 2022, Fastest Growing Region 2022-2023
Timeline
Location Director
Milan Laser
11.2023 - Current
Location Director
LaserAway
11.2021 - 11.2023
Team Lead, Assistant Team Lead
Total Client Connect
05.2020 - 11.2021
Sales Representative
Beaches Tanning Center
05.2018 - 05.2020
High School Diploma - undefined
Springville High School
Western Governors University