Summary
Overview
Work History
Education
Skills
References
Timeline
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Emily Baldwin

Cincinnati,Ohio

Summary

Dynamic professional with a customer-centric approach and proven success at Enterprise Mobility, where I achieved a ten-point increase in Customer Service Score. Skilled in effective time management and team collaboration, I excel in driving results and enhancing profits through strategic upselling and exceptional service. Ambitious and dedicated to exceeding goals.

Overview

3
3
years of professional experience

Work History

Assistant Branch Manager

Enterprise Mobility
Cincinnati, OH
10.2023 - Current
  • Completed management trainee program, resulting in promotion to Assistant Branch Manager.
  • Achieved ten-point increase in Customer Service Score within one month as manager.
  • Ranked among top 10 performers in Q2 of fiscal year 2025.
  • Generated highest income within group at current branch.
  • Trained new employees on company policies and customer interaction techniques.
  • Resolved customer inquiries and issues with professionalism and attention to detail.
  • Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
  • Executed daily branch operations, exceeding customer satisfaction targets through superior service.
  • Managed diverse fleet of vehicles, optimizing utilization and ensuring readiness.
  • Oversaw financial transitions, including account reconciliation and expense management, ensuring compliance with policies.
  • Enhanced profits by upselling vehicles and selling protection products.

Server/ Front of House

Krimmer’s Italianette Pizza
Cincinnati, OH
11.2022 - 10.2023
  • Ensured accurate and timely order processing through effective communication with customers and staff.
  • Resolved customer complaints promptly, maintaining professionalism in all interactions.
  • Managed time efficiently in a fast-paced, high-pressure environment.

Healthcare Recruiter

MedUs Healthcare
Cincinnati, OH
06.2022 - 10.2022
  • Executed daily communication with various healthcare providers through phone, text, and email.
  • Conducted 50 to 75 cold calls each day to generate new business opportunities.
  • Facilitated onboarding process for healthcare providers by providing step-by-step guidance.

Education

BBA - Management With A Concentration in Human Resource Management

Eastern Kentucky University
Richmond, KY
05-2022

Skills

  • Customer-centric approach
  • Accountability and responsibility
  • Goal-oriented mindset
  • Effective time management
  • Organizational skills
  • Team collaboration
  • Ambition and dedication

References

References available upon request.

Timeline

Assistant Branch Manager

Enterprise Mobility
10.2023 - Current

Server/ Front of House

Krimmer’s Italianette Pizza
11.2022 - 10.2023

Healthcare Recruiter

MedUs Healthcare
06.2022 - 10.2022

BBA - Management With A Concentration in Human Resource Management

Eastern Kentucky University

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