Emily Balliew
Burleson,TX
Summary
I am committed to ensuring customer satisfaction by providing exceptional service and support. I am proficient in utilizing customer service best practices and am adept at exploring different solutions to address the customer's needs effectively. I am highly motivated in maintaining professional relationships. I am a solid team player with an outgoing and positive attitude. I am a hardworking and passionate job seeker that is eager to jump back into the workforce and make a positive impact on the people around me.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Dirty Acres, LLC
01.2017 - 03.2018
- Creating and entering purchase orders into operating system
- Overseeing the monthly billing of multiple companies
- Filed purchase orders accordingly
- Responded to customer calls and emails
- Managed client records
- Answered general questions about products that were offered
- Responsible for tracking and maintaining inventory
Inside Sales Representative
CellularOne of East Texas
01.2007 - 01.2008
- Worked with customers to sign them up for new phone service, upgrades and current promotions
- Helped to diagnose phone problems
- Answered incoming customer phone calls
- Ran the front register which included money handling
Customer Service Associate
Walgreens
01.2007 - 01.2008
- Greeted customers into the store
- Checked out customers and ran front register which included cash handling
- Helped customers located desired products
- Responsible for unloading trucks and stocking the shelves with products
- Was also trained in the photo department and developed and printed photo orders
Office Assistant
CellularOne of East Texas
01.2006 - 01.2007
- Inventory control over two store locations
- Receive and post customer paymets to accounts
- Insured contract compliance
- Answered phones and helped with customer support and questions
Advertising Sales Representative
Military Press Newspaper
01.2004 - 01.2006
- Customer service
- Outside sales to prospective customers
- Maintained office records
- Responsible for customer invoices and billing
- Helped with the design process of new customer ads
- Conducted cold calls to customers and followed up with potential new clients
- Helped to organize and conduct the functions of military homecoming events
Junior County Clerk
Department of Animal Control
01.2000 - 01.2002
- Greeted and directed customers to the appropriate county department
- Answered phones in the dispatch room
- Assisted in maintaining the office filing system
- Worked the front counters which included cash handling
- Made daily cash deposits to the downtown County Building
- Sorted and delivered interoffice mail to the appropriate person or department
Pet Grooming Assistant
The Classy K-9
01.1998 - 01.2000
- Bathed pets and clipped them into desired or breed specific cuts
- Detangled matted coats
- Clipped and painted pets nails
- Cleaned pets ears
- Ran front register and scheduled follow up appointments for customers
Education
Certified Nurse Aid
Panola College
Carthage, TX05-2010
High School Diploma -
Grossmont High School
La Mesa, CA05-2001
Skills
- Microsoft Office
- Customer service
- Order and data entry
- Maintaining filing system
- Active listening skills
- Problem solving abilities
- Payment processing
- Money handling
- Clerical support
- Appointment scheduling
Timeline
Customer Service Representative
Dirty Acres, LLC
01.2017 - 03.2018
Inside Sales Representative
CellularOne of East Texas
01.2007 - 01.2008
Customer Service Associate
Walgreens
01.2007 - 01.2008
Office Assistant
CellularOne of East Texas
01.2006 - 01.2007
Advertising Sales Representative
Military Press Newspaper
01.2004 - 01.2006
Junior County Clerk
Department of Animal Control
01.2000 - 01.2002
Pet Grooming Assistant
The Classy K-9
01.1998 - 01.2000
Certified Nurse Aid
Panola College
High School Diploma -
Grossmont High School
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