Emily Ban
Gilbert,AZ
Summary
Accomplished Medical Assistant with a proven track record at Ocotillo Internal Medicine Associates, excelling in patient care coordination and HIPAA compliance. Demonstrated ability to enhance patient satisfaction through compassionate care and efficient medical records management. Skilled in EMR/EHR systems and known for professionalism, fostering trust and confidentiality in patient relations.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Ocotillo Internal Medicine Associates
01.2014 - 11.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Measured patient spirometry.
Medical Assistant
Cigna Medical Group
01.2020 - 06.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Education
Medical Assistant
12-2013
High School Diploma -
05-2001
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Data entry
- Reliable team player
- Compassionate
- CPR
- Electronic medical records
- Immunization administration
- Specimens collection and processing
- Patient assessments
- Professionalism and ethics
- Maintaining confidentiality
- Insurance verification
- Appointment setting
- Compassionate caregiver
- Medical records management
- Patient care coordination
- Patient flow management
- First aid
- Sterilization techniques
- Medical supply inventory
- Medical office administration
- Complex Problem-solving
- Trustworthy companion
- Adaptable
- Patient relations
- Inventory and supply management
- Simple dressings
- OB/GYN procedures
- Prioritizing stat orders
- Professional bedside manner
- Payment collection
- Inventory management
- Valid [state] driver's license
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsPersonal development programsPaid time offStock Options / Equity / Profit Sharing401k matchPaid sick leaveTeam Building / Company Retreats4-day work weekWork from home optionTimeline
Medical Assistant - Cigna Medical Group
01.2020 - 06.2021
Medical Assistant - Ocotillo Internal Medicine Associates
01.2014 - 11.2024
Pima Medical Institute - , Medical Assistant
Corona Del Sol - High School Diploma,
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