Emily Banta

Work History

Edinboro Lake Resort

05.2022 - 11.2023

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Responded to inquiries from callers seeking information.
Corresponded with clients through email, telephone, or postal mail.
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
Performed housekeeping duties such as dusting, mopping, vacuuming, and sanitizing countertops.
Maintained a clean and comfortable living environment through regular housekeeping duties and laundry services.
Coordinated closely with housekeeping staff to ensure timely room preparations before guests'' arrival.

Hitchy's Tavern

01.2021 - 03.2023

Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
Took phone orders for take out
Answered phone calls for reservations

Lakeside Tavern

01.2004 - 09.2019

Closed out cash register and prepared cashier report at close of business.
Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
Maximized customer service by training staff, overseeing operations, and resolving issues.
Improved customer service rankings by resolving issues quickly and accurately.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Managed staff schedules and maintained adequate coverage for all shifts.
Handled customer complaints professionally, resolving issues promptly and effectively.
Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations.

Presque Isle Downs

01.2003 - 01.2004

Utilized multitasking skills to efficiently serve multiple guests simultaneously during peak hours.
Provided attentive customer care by promptly addressing any concerns or complaints from guests.
Mentored new team members on best practices for excellent customer service as a Head Cocktail Server role model.
Demonstrated extensive knowledge of spirits, wines, beers, and non-alcoholic beverages to cater to diverse preferences of guests.
Ensured compliance with all safety and sanitation regulations while handling food and beverages.
Enhanced guest experience by providing exceptional service and personalized cocktail recommendations.
Increased repeat business by mastering the art of upselling and suggesting signature cocktails to customers.
Anticipated guest needs and provided proactive service.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

St.Marys Nursing Home

09.2001 - 12.2003

Maintained accurate and detailed documentation of patient information, ensuring compliance with facility policies and regulations.
Provided high-quality nursing care to diverse patient populations, adapting to the unique needs of each assignment.
Promoted overall wellbeing by assisting patients with daily living activities such as bathing, grooming, dressing, feeding, and mobility support.
Contributed to improved patient outcomes by closely monitoring vital signs and promptly reporting any concerns to appropriate medical professionals.
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Helped patients complete range of motion exercises to prevent loss of function during care.
Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

Lowes Home Improvment

11.1999 - 09.2001

Processed returns according to company guidelines while maintaining a courteous demeanor towards dissatisfied customers.
Resolved customer complaints with professionalism and empathy, ensuring repeat business.
Provided exceptional customer service through active listening, timely communication, and genuine care for customer needs.
Streamlined checkout process by quickly scanning items and accurately inputting pricing information.
Helped customers complete purchases, locate items, and join reward programs.
Operated POS terminals and cash drawer balancing.
Performed cash, card, and check transactions to complete customer purchases.