Summary
Overview
Work History
Education
Skills
Timeline
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Emily Barker

Chesapeake,VA

Summary

Dynamic professional with a proven track record at Chesapeake Square Pawn, excelling in customer service and team leadership. Skilled in problem-solving and inventory management, I enhanced operational efficiency and improved customer satisfaction rates. Adept at training staff and fostering a collaborative environment, I consistently achieved sales targets through effective communication and strategic planning.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

Chesapeake Sqaure Pawn
11.2023 - Current
  • Assisted in managing daily store operations to ensure optimal customer service and satisfaction.
  • Trained new employees on store policies, procedures, and customer interaction best practices.
  • Monitored inventory levels and coordinated restocking efforts to maintain product availability.
  • Conducted cash handling duties, ensuring accurate transactions and balanced registers at day's end.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Created and maintained safe and secure work environments for employees.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Insurance Broker

Bay Insuarnce
02.2020 - 10.2023
  • Developed comprehensive insurance plans tailored to client needs and risk assessments.
  • Analyzed market trends to provide clients with informed policy recommendations.
  • Streamlined client onboarding processes, enhancing efficiency and improving customer satisfaction.
  • Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
  • Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
  • Assisted clients with claims processing, ensuring a smooth experience during difficult times.
  • Calculated quotes and educated potential clients on insurance options.
  • Achieved high customer retention rates by maintaining open communication channels and addressing concerns promptly.
  • Organized regular check-ins with clients to review coverage limits and ensure adequate protection as their life circumstances changed.
  • Retained 50% of policyholders during annual renewal period.
  • Handled approximately 150 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
  • Contributed to company growth through participation in industry events, conferences, and seminars promoting our services.
  • Called potential clients to set up appointments according to mutual availability.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Finalized sales and collected necessary deposits.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Education

Deep Creek High School
Chesapeake, VA

No Degree - Medical Diagnostics Sonography

ECPI University
Newport News, VA
05-2027

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Time management
  • Team building and leadership
  • Attention to detail
  • Staff supervision
  • Team management
  • Work Planning and Prioritization
  • Verbal and written communication
  • Goal setting
  • Store opening and closing
  • Store operations
  • Stock management
  • POS systems
  • Upselling and cross selling
  • Display setup
  • Microsoft Office Suite
  • Shift scheduling
  • Team leadership
  • Teamwork and collaboration
  • Flexible schedule
  • Compassionate attitude
  • Cleaning and sanitizing
  • Delivery management
  • Heavy lifting
  • Observing responses

Timeline

Assistant Store Manager

Chesapeake Sqaure Pawn
11.2023 - Current

Insurance Broker

Bay Insuarnce
02.2020 - 10.2023

Deep Creek High School

No Degree - Medical Diagnostics Sonography

ECPI University

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Emily Barker