Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Emily Barlow

Emily Barlow

Mapleton,Ut

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Customer Service Representative Agent

Bronson Vitamins
02.2018 - Current
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Built rapport with clients through active listening, empathy, and understanding of their individual needs.
  • Maintained high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
  • Proactively addressed potential issues through clear communication with both customers and management staff.
  • Assisted customers with product selection, providing knowledgeable recommendations based on individual needs.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collected and authorized guest payments.

Former Information Technology Technical Support Sp

Results Companies
10.2016 - 02.2018
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Developed strong communication and organizational skills through working on group projects.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Paid attention to detail while completing assignments.
  • Resolved problems, improved operations and provided exceptional service.
  • Organized and detail-oriented with strong work ethic.
  • Developed and maintained courteous and effective working relationships.
  • Cultivated interpersonal skills by building positive relationships with others.

Order Fulfillment Associate

GSP
04.2016 - 10.2016
  • Enhanced warehouse productivity by effectively collaborating with team members to meet daily quotas.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Followed orders precisely for correct items, sizes and quantities.
  • Selected and filled orders from stock to fulfill customer requirements.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Pre-assembled containers to be easily selected by packing associates.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Maintained compliance with workplace safety protocols, reducing risk of accidents or injuries on the job.
  • Picked and packed order items.

Various Positions

Brick Oven
01.2011 - 04.2016
  • Increased customer satisfaction by addressing complaints promptly and making necessary improvements to menu items and service.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Managed food orders efficiently by coordinating with suppliers for timely deliveries while minimizing costs.
  • Served consistent portions following recipes and control standards.
  • Reduced food waste by carefully monitoring inventory levels and implementing proper storage practices.
  • Delivered services to customer locations within specific timeframes.
  • Worked well in a team setting, providing support and guidance.
  • Paid attention to detail while completing assignments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved safety procedures to create safe working conditions for workers.
  • Accomplished multiple tasks within established timeframes.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with strong work ethic.

Education

Massage Therapy -

Provo College
Provo, UT
10.2016

General Education -

Payson Highschool
Payson, UT
05.2006

Skills

  • Customer Account Management
  • Data Entry
  • Money handling abilities
  • LiveChat Messaging
  • Problem Resolution
  • Remote Office Availability
  • Information Security
  • Critical Thinking
  • Order Processing
  • Quality Control

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative Agent

Bronson Vitamins
02.2018 - Current

Former Information Technology Technical Support Sp

Results Companies
10.2016 - 02.2018

Order Fulfillment Associate

GSP
04.2016 - 10.2016

Various Positions

Brick Oven
01.2011 - 04.2016

Massage Therapy -

Provo College

General Education -

Payson Highschool

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Emily Barlow