Emily Barnett
Chatham,IL.
Summary
Personable and dedicated Customer Service Representative with extensive experience in the sales industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Office Manager
Ben Ladage Auctions
Auburn, IL
06.2023 - Current
- Supervised staff members, organized schedules, and delegated tasks.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Created spreadsheets in Excel to track data such as Consigners and Items brought into the Auction House.
- Answered phone calls, responded to emails, routed mail, and coordinated courier services.
- Processed invoices for payment using accounting software applications.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Administrative Assistant
Winchester Sales Team
Springfield, IL
10.2021 - 01.2023
- Provided secretarial and office management support while building cooperative working relationships.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Prepared representation contracts, purchase agreements, and closing statements.
- Wrote social media content to increase engagement with customers.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Scheduled appointments, meetings, and events for management staff.
- Managed incoming and outgoing mail, filing, and meeting coordination.
- Maintained database by entering new and updated customer and account information.
Retail Sales Manager
Primo Designs
Springfield, IL
07.2019 - 10.2021
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Compiled inventory lists and worked with vendors for product pricing and special orders.
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Enhanced sales by implementing merchandising and promotional improvements.
- Cultivated long-lasting relationships with key partners, including clothing vendors and freight operators.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Customer Service Representative
Lifetouch School Photography
Springfield, IL.
08.2015 - 06.2019
- Reviewed customer data to assess current issues and determine potential solutions
- Reviewed account and service histories to identify trends and issues within the schools
- Handed all escalated customer concerns, photography issues and inventory requirements
- Consulted with customers to determine best methods to resolve service and billing issues
- Addressed customer service inquiries quickly and accurately
- Set and confirmed picture day appointments
- Set up delivery of picture day materials to arrive in time for each schools picture day
- Compiled, sorted and verified student digital data into our Lifetouch database
- Photographed special event photography
Customer Sales Representative
All American T-Shirt Company
Springfield, IL.
08.2010 - 07.2015
- Advised customers on promotions, sales procedures and strategies for maximizing results from company products
- Prepared, completed and processed customer orders in a timely manner
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Coordinated daily activities with teammates to carry out customer requests
- Researched market competitors to identify potential new products and service opportunities
- Developed improved digital content for website and social media platforms
- Created new orders in Quickbooks to manage customers and orders
- Purchased goods to maintain stock and prepare for screen printing and embroidery
- Built and deepened relationships with account representatives to support long-term company objectives.
Education
High School Diploma -
Glenwood High School
Chatham, IL06.1999
Skills
- Customer service-oriented
- Quality leadership
- Enthusiastic team player
- Social media marketing
- Focused and driven
- High-energy attitude
- Retail sales customer service
- Problem-solving
- CRM and Office Management Software
- Schedule Management
Timeline
Office Manager
Ben Ladage Auctions
06.2023 - Current
Administrative Assistant
Winchester Sales Team
10.2021 - 01.2023
Retail Sales Manager
Primo Designs
07.2019 - 10.2021
Customer Service Representative
Lifetouch School Photography
08.2015 - 06.2019
Customer Sales Representative
All American T-Shirt Company
08.2010 - 07.2015
High School Diploma -
Glenwood High School
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