Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emily Barroso

Aventura ,FL

Summary

Dynamic and dedicated professional with experience at JW Marriott Hotel, excelling in safety management and customer service. Proven ability to resolve guest complaints with empathy while promoting upselling strategies, enhancing revenue. Strong teamwork and communication skills foster a collaborative environment, ensuring a memorable experience for all guests.

Overview

2
2
years of professional experience

Work History

Poolside Server

JW Marriott Hotel
09.2024 - Current
  • Collaborated with team members to provide seamless service during busy periods.
  • Adhered to safety regulations in the handling of glassware and equipment around the pool area.
  • Mastered menu knowledge to accurately answer guest questions and make personalized recommendations.
  • Ensured compliance with local health department guidelines regarding food safety procedures around the pool area.
  • Resolved guest complaints promptly with empathy, professionalism, and appropriate solutions.
  • Promoted special offers and upsold menu items to maximize revenue without compromising guest experience.
  • Participated in regular staff meetings to discuss improvements in service quality, guest feedback, and team performance.
  • Managed cash transactions responsibly while maintaining a balanced register at the end of each shift.
  • Maintained a clean, organized, and inviting pool area for guests'' comfort and enjoyment.
  • Coordinated with kitchen staff to address dietary restrictions or allergies while placing accurate orders for guests'' meals.
  • Handled high volume orders efficiently to ensure prompt delivery of food and beverages.
  • Processed customer payments to accurately record transactions.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Aftercare Counselor

Montessori Academy
09.2023 - 03.2024
  • Promoted a safe and inclusive environment for all students through enforcing school policies and addressing conflicts.
  • Developed clear expectations for behavior during aftercare hours while promoting positive reinforcement strategies when appropriate.
  • Ensured timely parent pick-up by conducting thorough sign-out procedures at the end of each day.
  • Maintained accurate records of attendance, behavioral incidents, and communication with parents or guardians.

Sales Associate

Hollister.Co
01.2023 - 09.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Education

Somerset Academy Charter High School
Pembroke Pines, FL
05.2024

Skills

  • Professional boundaries
  • Safety Management
  • Activity Planning
  • Friendly and Respectful
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Caring and Responsible
  • Multitasking
  • Reliability
  • Excellent Communication
  • Creative Thinking

Languages

Spanish
Native or Bilingual

Timeline

Poolside Server

JW Marriott Hotel
09.2024 - Current

Aftercare Counselor

Montessori Academy
09.2023 - 03.2024

Sales Associate

Hollister.Co
01.2023 - 09.2023

Somerset Academy Charter High School

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Emily Barroso