Emily Bass
Thomasville
Summary
Quick learner with personable and friendly demeanor. Skilled in effective communication. Ambitious and strong work ethic drive excellence in all tasks. Solid background in customer service, team leadership, and project management. Adept at handling large-scale projects. Strong conflict resolution skills. High level of competency in computer skills, including proficiency in multiple networking environments and various business software packages.
Overview
10
10
years of professional experience
Work History
In-House Designer
Stones Home Center
11.2021 - Current
- Established project schedules based on client discussions and key information.
- Assessed clients' needs effectively.
- Assessed cost-effectiveness of materials based on project budgets.
- Compiled detailed data and imagery essential to the project.
- Produce 'sample' or 'mood' boards to present to clients
- Source products, such as fittings, lighting, finishes, hardware and provide samples for clients
- Partnered with contractors to outline budgets and timelines for significant projects.
- Proactively identified and engaged with new business opportunities.
- Stayed current with emerging trends in design industry.
Manager
Sherwin-Williams
02.2018 - 11.2021
- Directed a team at Sherwin-Williams paint store, catering to both wholesale and retail markets.
- Assist homeowners in color coordination and design of homes
- Supported commercial clients by enhancing their business with marketing strategies.
- Direct all elements of store performance encompassing customer service excellence, promotional campaigns, inventory oversight along with precise financial reporting and maintaining safety standards.
- Developed training programs and mentored employees to enhance their skills.
- Engaged in direct sales meetings with customers.
Assistant Manager
Sherwin-Williams
01.2017 - 02.2018
- Assist in managing a Sherwin-Williams paint store, servicing wholesale and retail customers
- Responsible for supporting all aspects of store operations, including customer service, marketing, merchandising, inventory and store safety
- Supervise and train store staff, and is responsible for contacting customers to generate sales leads
Consumer Development Manager
Penske
07.2016 - 11.2016
- Market the Penske brand and company model to business owners looking to expand their profit through truck rental
- Offered insights into company operations, performance metrics and growth prospects to Penske rental agents.
- Provide training to Agents and Penske associates around consumer phone sales, Penske product lines, and Penske operating processes
- Providing front line contact with Agent prospects and knowledge of competitive markets
- Delivered instructional programs focused on improving Customer Satisfaction at Penske.
- Other projects and tasks as assigned by supervisor
Assistant Rental Manager
Penske
10.2014 - 07.2016
- Develop consumer and commercial customer solutions to local and national accounts
- Manage inventory of vehicles, balancing fleet productivity, profitability and customer satisfaction in a fast-paced and dynamic workspace
- Generate new business leads as well as foster existing customer relationships
- Listen to and resolve customer complaints regarding services, products, or personnel
- Provide staff with assistance in performing difficult or complicated duties
- Prepare sales and inventory reports for management and budget departments
Education
B.A. - Sociology
Auburn University
Auburn, AL01.2014
Skills
- Negotiation
- Sales
- Conflict Management
- Management
- Payroll
- Communication skills
- Inventory Management
- Microsoft Office
- Customer service
- Training
- Operations
- Project management
Timeline
In-House Designer
Stones Home Center
11.2021 - Current
Manager
Sherwin-Williams
02.2018 - 11.2021
Assistant Manager
Sherwin-Williams
01.2017 - 02.2018
Consumer Development Manager
Penske
07.2016 - 11.2016
Assistant Rental Manager
Penske
10.2014 - 07.2016
B.A. - Sociology
Auburn University
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