Emily Batson
East Waterboro,United States
Summary
Knowledgeable Case Manager experienced in coordinating care for individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
11
11
years of professional experience
Work History
Discharge Coordinator
Sweetser
04.2022 - Current
- Worked collaboratively with clinical and non-clinical team members to solve complex intake and discharge issues.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Entered referrals into appropriate system based on type of referral obtained.
- Worked with utilization review to establish prior authorization for timely discharges.
- Completed intake assessment forms and filed clients' charts.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Maintained accurate, up-to-date client records for reliable reference and communications.
Residential Assistant Supervisor
Sweetser
11.2020 - 04.2022
- Demonstrated competence in duties and responsibilities required.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Enforced policies and safety standards through building and room rounds.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Provided crisis management and intervention during emergency situations.
- Collaborated with residential team to maximize effective and efficient operations.
- Worked with families by demonstrating thorough understanding of family-centered practice.
- Provided administrative oversight and supervision.
Youth and Family Councilor
Sweetser-Youth and Family Councilor
08.2016 - 09.2019
- Created and facilitated recreation and education activities for youths to engage in groups in safe environment.
- Applied crisis intervention methods to de-escalate potentially dangerous scenarios.
- Maintained documentation and records of training activities and group events.
- Developed individual and group programs to encourage prosocial behaviors.
Client Records Specialist II
Sweetser
09.2017 - 11.2018
- Scanned paper records to transfer to digital filing systems.
- Communicated efficiently with individuals concerning record information submitted or missing from files.
- Maintained and updated records through dedicated digital database.
- Redacted information as requested when faced with potential privacy violations.
- Provided excellent customer care by responding to inquiries and requests for information.
- Updated records with new information.
Cleaner
East Coast Property
10.2015 - 02.2016
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
Sales Associate
TJMaxx
05.2014 - 02.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Cashier
TJ’s Pizza
06.2014 - 08.2014
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Barista
Tim Horton’s, Barista
06.2012 - 01.2014
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
Education
High School Diploma -
Biddeford High School
Biddeford, ME06.2014
Bachelor of Science - Psychology
Husson University
Bangor, ME05.2023
Skills
- Ability to multi-task
- Responsible and reliable
- Crisis Intervention
- Documentation
- Intervention Plans
- Trauma-Informed Care
- Patient Support
- Staff Assistance
- Coordinating Referrals
- Emotional Awareness
- Multitasking and Organization
- Client Empowerment
Timeline
Discharge Coordinator
Sweetser
04.2022 - Current
Residential Assistant Supervisor
Sweetser
11.2020 - 04.2022
Client Records Specialist II
Sweetser
09.2017 - 11.2018
Youth and Family Councilor
Sweetser-Youth and Family Councilor
08.2016 - 09.2019
Cleaner
East Coast Property
10.2015 - 02.2016
Cashier
TJ’s Pizza
06.2014 - 08.2014
Sales Associate
TJMaxx
05.2014 - 02.2016
Barista
Tim Horton’s, Barista
06.2012 - 01.2014
High School Diploma -
Biddeford High School
Bachelor of Science - Psychology
Husson University
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