Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emily Baumer

Summary

Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Processor

United Against Poverty
02.2024 - Current
  • Increased warehouse efficiency by streamlining inventory management processes.
  • Adhered to strict deadlines for processing merchandise, ensuring timely completion and client satisfaction.
  • Reduced errors with meticulous attention to detail and thorough review of documentation.
  • Contributed to the achievement of department goals through consistent high-quality work.
  • Maintained a safe and clean work environment through strict adherence to company safety policies and protocols.

Process Analyst

Your Best Practices
02.2023 - 01.2024
  • Improved process efficiency by analyzing workflows and identifying areas for optimization.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Conducted root cause analyses to pinpoint underlying problems within existing processes, enabling targeted improvements.
  • Increased customer satisfaction by implementing improved processes that addressed service delivery issues.

Quality Support

Kreative Corporation
05.2020 - 01.2023
  • Enhanced customer satisfaction through timely resolution of document non-conformance issues.
  • Ensured adherence to company standards, maintaining thorough documentation of quality control measures.
  • Participated in audits to verify compliance with industry regulations and internal policies, ensuring a high level of operational excellence.
  • Maintained comprehensive records of quality metrics, utilizing data-driven insights to guide decision-making processes.
  • Enhanced data analysis accuracy by creating and maintaining detailed documentation of business processes.

Licensed Insurance Agent Supervisor

Teleperformance USA
09.2017 - 04.2020
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
  • Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
  • Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
  • Managed a team of insurance agents, ensuring adherence to company policies and procedures while maintaining high-quality service standards.
  • Evaluated employee performance regularly, providing constructive feedback and coaching to enhance overall team productivity.

Education

High School Diploma -

Saint Lucie West Centennial High School
Port Saint Lucie, FL
05.2017

Skills

  • Document Management
  • Quality Control
  • Microsoft Office
  • Attention to Detail
  • Team training and development
  • Compliance knowledge
  • Needs Assessment
  • Medicare Expertise

Certification

  • 240 Health License - Current
  • CMMI v2.0 Certification - Current

Timeline

Processor

United Against Poverty
02.2024 - Current

Process Analyst

Your Best Practices
02.2023 - 01.2024

Quality Support

Kreative Corporation
05.2020 - 01.2023

Licensed Insurance Agent Supervisor

Teleperformance USA
09.2017 - 04.2020

High School Diploma -

Saint Lucie West Centennial High School

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Emily Baumer