EMILY BAZAN-MOLZAN
Austin,TX
Summary
Dynamic professional with a proven track record, excelling in customer engagement and proficient with planograms. Demonstrated ability to exceed client satisfaction goals through effective communication and self-directed learning. Skilled in damaged goods processing and fostering new customer relationships, achieving notable sales targets.
Overview
12
12
years of professional experience
Work History
Retail Associate
Kalahari Resorts & Conventions
10.2024 - Current
- Provide guests with a exceptional experience.
- Helped customers complete purchases, locate items.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained up-to-date knowledge of product and services.
- Cash handling responsibilities.
Lead Service Worker
University Of Texas At Austin
08.2022 - Current
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Completed store opening and closing procedures by counting drawers and managing security.
- Trained new associates in successful sales and performance strategies.
- Generated sales report to help upper management make effective decisions and sales plans.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Facilitated business by implementing practical networking techniques.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Assembler/Customer Service Representative
Wilson Company
02.2022 - 07.2022
- Responded to customer requests for products, services, and company information.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Followed outlined specifications to implement assembly plans.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Assembler
Ohio Lumex
09.2019 - 01.2022
- Completed durable assemblies and subassemblies with hand and power tools.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Followed outlined specifications to implement assembly plans.
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Client Service Liaison
Grand Rapids Commercial Cleaning
03.2013 - 08.2019
- Maintained accurate record-keeping with proactive attention to client information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Education
Culinary Arts/Hositality
Grand Rapids Community College
Grand Rapids, MI08-2015
Skills
- Reliability
- Positive and engaging demeanor
- Proactivity
- Customer engagement
- Self-directed learning
Timeline
Retail Associate
Kalahari Resorts & Conventions
10.2024 - Current
Lead Service Worker
University Of Texas At Austin
08.2022 - Current
Assembler/Customer Service Representative
Wilson Company
02.2022 - 07.2022
Assembler
Ohio Lumex
09.2019 - 01.2022
Client Service Liaison
Grand Rapids Commercial Cleaning
03.2013 - 08.2019
Culinary Arts/Hositality
Grand Rapids Community College
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