Emily Beach
Cincinnati,Ohio
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bartender
Roosters
03.2017 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Content Specialist
ConstructConnect
01.2024 - 06.2024
- Implemented search engine optimization techniques for improved website traffic and search rankings.
- Enhanced content quality by conducting thorough research and factchecking.
- Utilized data-driven insights to inform content creation efforts, leading to better-targeted messaging that resonated with target audiences.
- Stayed current on industry trends and competitor activity to inform content strategy decisions.
- Optimized website navigation through effective information architecture design and user experience improvements.
- Edited and proofread materials to maintain high standards of accuracy, clarity, and readability.
- Developed strong relationships with subject matter experts to enhance the credibility of published materials.
Bartender
Buffalo Wild Wings
11.2013 - 12.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Waitress
Roosters
12.2010 - 03.2013
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Diploma -
Batavia High School
Batavia, OHSkills
- Strong multitasking
- Team player attitude
- Complex Problem-Solving
- Highly reliable
- Clear and effective communication
- Outgoing Personality
- Customer service expertise
- Organizational ability
Certification
- CPR, Red Cross, 07/01/23
- Sudden Cardiac Arrest Training / Concussion training / Heat Stroke training, 08/01/24
Volunteer
I am the president of the West Clermont Youth Cheerleading organization. In doing so, I organize all activities from competitions, sign ups, trainings, background checks, etc. I am the point of contact for all concerns, well. I am also the coach of two sideline cheerleading squads and a competition cheerleading team. In doing so, I have gained an even stronger sense of organization and patience, as well as strengthened my multitasking skills.
Timeline
Content Specialist
ConstructConnect
01.2024 - 06.2024
Bartender
Roosters
03.2017 - Current
Bartender
Buffalo Wild Wings
11.2013 - 12.2016
Waitress
Roosters
12.2010 - 03.2013
- CPR, Red Cross, 07/01/23
- Sudden Cardiac Arrest Training / Concussion training / Heat Stroke training, 08/01/24
Diploma -
Batavia High School
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