Emily Becker

• Personalized Consulting Services for business operations, accounting, and Human Resources focused on companies in service industries such as general contracting, landscaping, carpet cleaning, remediation services, facility maintenance services and the Senior living sector including Acute Skilled Care, Skilled Rehabilitation, Memory Care, Assisted Living, and Independent Living Communities.
• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients to assess needs and propose optimal solutions, resulting in repeat business and referrals.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Established foundational processes for business operations.
• Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.

• Oversaw end to end accounting and human resources operations for a 98-unit Assisted Living & Memory Care Community. Ensured efficient management of AR/AP, benefits, and payroll systems. Resolved resident billing inquiries, processed all AR/AP functions and enforced collection procedures. Supported all strategic sales and marketing initiatives, contributing to community growth and resident satisfaction.
• Resolved financial discrepancies and customer billing issues with timely attention.
• Managed financial operations, ensuring accurate budgeting and timely invoice processing.
• Conducted ongoing reviews of financial systems to assess & improve cost control measures.
• Oversaw office inventory activities by monitoring ordering and implementing the use of requisitions.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Coordinated office events and staff training sessions, boosting morale and enhancing skill sets across team.
• Ensured compliance with company policies and industry regulations through regular audits and process updates.
• Managed allocation and maintenance of office space and equipment, optimizing resources for maximum efficiency.
• Fostered a positive work environment by promoting open communication.
• Enhanced office operations efficiency by streamlining filing systems and digitizing essential records.
• Led team meetings to improve cross-departmental communication.
• Implemented performance evaluations & constructive feedback, leading to significant improvements in performance.
• Negotiated with vendors, securing services and supplies for office.
• Implemented new program for Budget reports & expense tracking.
• Contributed to a successful annual Survey by preparing personnel files in accordance with regulatory requirements.
• Implemented training programs, increasing staff competency.
• Coordinated with IT to resolve technical issues swiftly, to minimize downtime & maintain operational continuity.
• Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
• Developed and enforced office policies to ensure compliance with industry regulations, maintaining high standard of operational integrity.
• Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
• Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
• Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
• Streamlined invoice processing to ensure timely payments to suppliers, improving relationships and trust with key partners.
• Streamlined office communications by creating clear channels for information sharing and collaboration among team members.
• Improved workflow efficiency by streamlining office processes and implementing new software solutions.
• Resolved issues through active listening and open-ended questioning, then escalating major problems to managers.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Completed bi-weekly payroll for 75-100 employees.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

• Oversaw HR and payroll operations for multiple Skilled Long Term Care Communities, ensuring accurate processing of all compensation-related tasks, oversight of all onboarding processes, and maintenance of personnel files to ensure compliance with regulatory standards. Provided active support to building management, enhancing recruitment efforts, and contributing to a robust workforce.
• Led recruitment initiatives, developing strategic partnerships with educational institutions to secure a pipeline of qualified candidates for assigned region.
• Streamlined HR processes, increasing productivity and efficiency in communities on the eastern side of the state that were eventually adopted companywide.
• Developed and maintained strong partnerships with educational institutions across the state, bolstering recruitment and staffing capabilities.
• Established a department for Medical and Voluntary benefit coordination, creating all policies, procedures in coordination with the company's broker.
• Created new HRIS system in coordination with the corporate IT team & oversaw successful launch company wide, closely monitoring performance to adjust strategies as necessary.
• Independently operated Benefits Coordination Department for 25 skilled nursing facilities across Missouri until fully operational while still fulfilling regional HR duties.
• Contributed policy analysis and procedural suggestions, leading to significant improvements in all departmental operations.
• Championed organizational culture change initiatives that fostered collaboration, innovation, and continuous improvement across all levels of the organization.
• Directed comprehensive training programs to elevate team performance and enhance operational efficiency.
• Implemented performance management systems to identify areas for improvement and support employee development.
• Attended weekly meetings to discuss and optimize strategies.
• Visited sites regularly to view service levels & adherence to company service standards in addition to state & federal regulations
• Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.

• Managed accounting operations, human resources, and administrative functions for 90 bed Assisted Living & Memory Care Community. Oversaw onboarding, benefits administration, and payroll processing, ensuring compliance with regulatory standards and promoting employee satisfaction. Coordinated resident billing and financial management of AR/AP accounts, collaborating closely with the Executive Director to adhere to budgetary constraints. Directed Concierge team of 5 staff members, contributing to sales and marketing efforts and enhancing community engagement.
• Partnered with department heads to streamline processes, improve operational efficiency, and maintain a high level of care for residents.
• Implemented a new filing system for employee records, enhancing organization in accordance with state & federal regulations
• Streamlined onboarding processes, reducing time-to-productivity for new hires and improving the overall employee experience.
• Contributed to benefits coordination, ensuring accurate delivery of employee benefits and fostering a supportive work environment.
• Collaborated with the Executive Director in budget management, achieving cost savings while maintaining quality of service.
• Improved client satisfaction by developing customer feedback system and addressing concerns promptly and effectively.
• Hired staff, established & monitored goals, conducted performance reviews & administered payroll.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.

• Managed reimbursement processes for neuromodulation devices, ensuring expedited order fulfillment and accuracy in billing. Coordinated effectively with patients, healthcare providers, insurance companies, and device manufacturers to facilitate comprehensive care and support. Acted as the primary liaison for the Veterans Administration, overseeing all related communications and documentation for reimbursement and prior authorizations team, enhancing the efficiency of claims processing.
• Developed a documentation system for tracking patient interactions and reimbursement status, ensuring data integrity and audit readiness.
• Enhanced team procedures, leading to more efficient workflow.
• Reduced claim denials by diligently reviewing medical records and verifying insurance information.
• Ensured accurate input of diagnostic codes into the system which led to reduced errors in claim submission.
• Improved patient satisfaction by efficiently processing insurance claims and addressing concerns.
• Stayed current with industry updates and changes in reimbursement policies by attending seminars and workshops, ensuring staff was up to date on any changes.
• Assisted patients in understanding their DME benefits, coverage limitations, and out-of-pocket expenses, improving patient satisfaction levels.
• Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of reimbursement processes.
• Maintained strict confidentiality regarding sensitive patient information, adhering to HIPAA regulations at all times.
• Collaborated with healthcare providers to ensure accurate coding and billing practices.
• Provided exceptional customer service during phone inquiries from both patients and insurance companies, resolving issues swiftly.

• Oversaw Scheduling department operations, ensuring efficient client-caregiver matching and service continuity. Acted as primary liaison between Regional Care Managers and Scheduling staff to facilitate effective communication and coordination. Developed and implemented scheduling protocols to optimize department functionality and client satisfaction.
• Initiated and expanded the Scheduling department, growing the team to include three additional schedulers.
• Created and enforced scheduling procedures that enhanced department efficiency and caregiver-client alignment.
• Established collaborative environment, leading to improved team dynamics and streamlined care coordination processes.
• Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
• Maintained detailed records of all project-related activities, ensuring full compliance with company policies and procedures.

• Developed cost-saving strategies, including overtime control and payroll forecasting, to optimize staffing and budget management.
• Refined HR procedures, focusing on streamlining recruitment, onboarding, and benefits administration, ensuring regulatory compliance, and improving employee satisfaction.
• Overhauled health record management systems to enhance efficiency and accuracy in Skilled Nursing Facility settings.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
• Facilitated cross-functional collaboration for improved decision-making processes within the organization.

• 3.6 GPA

3.8 GPA