Emily Becknell
Lexington,SC
Summary
Experienced mortgage professional with strong background in loan processing and customer service. Skilled in managing loan documentation, ensuring compliance, and coordinating with stakeholders to streamline processes. Known for effective team collaboration and adaptability to changing needs. Valued for excellent communication, problem-solving abilities, and unwavering focus on delivering results.
Overview
22
22
years of professional experience
Work History
Loan Servicing Customer Service Representative
Regions Bank
03.2023 - 01.2024
- Addressed customer inquiries and complaints concerning Loan Servicing products or services promptly and professionally
- Evaluated each situation to determine optimal resolution method, prioritizing customer satisfaction and compliance with company policies
- Collaborated with relevant departments to coordinate problem resolution effectively
- Provided clear and concise explanations of standard procedures or resolutions to customers
- Conducted follow-up communication, either verbally or in writing, to ensure customer satisfaction and resolution
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Mortgage Loan Coordinator /Mortgage Loan Processor
Regions Mortgage
11.2015 - 03.2023
- Provided essential support to Loan Officers, ensuring timely submission of complete loan applications and documentation to Underwriting and Processing, facilitating smooth and punctual closings
- Maintained effective communication with all stakeholders, managing the day-to-day workflow and promptly requesting any additional information necessary for loan approval
- Coordinated the ordering of Title work from the Settlement Agent, facilitating the smooth progression of loan processing
- Managed the appraisal process, monitoring its status, providing borrowers with copies of reports upon approval, and ordering final inspections when required
- Reviewed Flood Certificates to determine the necessity of Flood Insurance, ensuring compliance with regulatory requirements
- Facilitated the acquisition of tax transcripts and social security number verification from the IRS, as well as ordered credit updates as necessary
- Diligently monitored rate lock expiration, closing disclosure issue dates, and borrower acknowledgments to maintain adherence to deadlines
- Conducted thorough reviews of Income Calculations to ensure accuracy and compliance with lending standards
- Ensured strict compliance with company policies, underwriting guidelines, and lending-program requirements, maintaining the integrity of the mortgage loan process
Mortgage Specialist III
TD Bank, N.A.
01.2012 - 11.2015
- Provided comprehensive support to Loan Officer and Underwriter teams, ensuring the efficient and accurate processing of mortgages
- Managed the processing of loan applications, facilitating the timely clearance of loans for closing within specified customer time frames
- Conducted customer interviews and assisted them with inquiries regarding loan products and processes, fostering positive customer experiences
- Thoroughly reviewed loan application files to verify the completeness and accuracy of application data
- Verified borrowers' income, credit reports, employment histories, property appraisals, and title attorney information to prepare thorough and accurate loan applications for underwriting submission and review
- Played a pivotal role in the training, coaching, and development of new hires, ensuring high levels of productivity, pipeline management, and process efficiency
- Demonstrated strong leadership abilities, promoting teamwork and staff development, while setting and achieving personal performance goals
- Reviewed and submitted mortgage loan application documents for underwriting approval, adhering to established procedures and guidelines
- Established and maintained positive relationships with both internal and external customers, fostering trust and collaboration
- Ensured strict compliance with company policies, underwriting guidelines, and lending-program requirements, upholding the integrity and regulatory standards of the mortgage lending process
- Managed a diverse pipeline of mortgage applications, prioritizing tasks effectively to meet deadlines consistently.
Professional Dancer/Ticket Sales & Call Center
The Carolina Opry
01.2010 - 01.2012
- Performed Jazz, Ballet, Contemporary, and Tap dance styles in an extensive schedule, including six shows per week from February to October and nine shows per week from November to December
- Interacted with audience members of all ages, engaging in conversations to enhance their show experience and promote a positive family atmosphere
- Promoted The Carolina Opry, Good Vibrations, Light, and The Christmas Special, selling various multi-show packages, including Hotel/Restaurant Reservations and Season Passes
- Served as a point of contact for issue resolution, addressing any discrepancies or concerns promptly and professionally
- Provided essential clerical support, including record-keeping and administrative tasks, ensuring smooth operation of the ticket sales and call center operations
Choreographer/Administrative Coordinator
Stepping Out
01.2002 - 01.2010
- Received the prestigious Top Choreography Award from Platinum Dance Competition, recognizing excellence in choreography
- Instructed, trained, and led competitive dance teams to numerous top honors, fostering a culture of achievement and teamwork
- Provided instruction to students of all ages in various dance styles, including jazz, ballet, hip hop, lyrical, and tap, emphasizing positive self-image and leadership development
- Maintained comprehensive documentation and records, including class schedules, attendance records, progress reports for each student, and financial records such as costume orders and payment records, ensuring efficient and organized operation of the dance studio
Education
Some College (No Degree) -
The University of South Carolina
Columbia, SCSome College (No Degree) -
Midlands Technical College
Columbia, SCSkills
- Mortgage Processing
- Loan Services
- Customer Service
- UniFi/FileNet/SAA/CMOD/Empower
- Document Management
- Pipeline Management
- Team Leadership & Development
- Sales and Promotion
- Administrative Coordination
- Communication
- Problem resolution
- Critical thinking
- Microsoft outlook
Awards
- RETAIL BANK OPERATIONS EXCELLENCE AWARD
- 06/01/13
- 04/01/14
- 05/01/14
- 03/01/15
Activities
MIDLANDS WOW! PATROL, Lexington, SC, 11/01/13
Timeline
Loan Servicing Customer Service Representative
Regions Bank
03.2023 - 01.2024
Mortgage Loan Coordinator /Mortgage Loan Processor
Regions Mortgage
11.2015 - 03.2023
Mortgage Specialist III
TD Bank, N.A.
01.2012 - 11.2015
Professional Dancer/Ticket Sales & Call Center
The Carolina Opry
01.2010 - 01.2012
Choreographer/Administrative Coordinator
Stepping Out
01.2002 - 01.2010
Some College (No Degree) -
The University of South Carolina
Some College (No Degree) -
Midlands Technical College
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