Summary
Overview
Work History
Education
Skills
Timeline
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Emily Bell

Seymour,IN

Summary

Dynamic customer service professional with a proven track record at Amazon, excelling in high-pressure environments. Skilled in problem resolution and relationship building, I enhanced customer satisfaction through effective communication and empathy. Recognized for managing high call volumes while maintaining professionalism, I consistently contributed to team success and customer loyalty.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

3
3
years of professional experience

Work History

Technical CS Associate , Blink

Amazon
04.2024 - 02.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Utilized CRM systems to accurately track customer interactions and update account information.
  • Logged call information and solutions provided into internal database.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.

Customer Service Representative

Walmart
08.2022 - 03.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
02-2023

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Inbound customer service
  • Data entry
  • Call center experience
  • Complaint handling
  • Problem resolution
  • Relationship building
  • Payment processing
  • First call resolution
  • Customer relations

Timeline

Technical CS Associate , Blink

Amazon
04.2024 - 02.2025

Customer Service Representative

Walmart
08.2022 - 03.2023

High School Diploma -

Penn Foster Career School

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Emily Bell