Summary
Overview
Work History
Education
Skills
Timeline
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Emily Bell

Powhatan,VA

Summary

Dynamic and detail-oriented professional with extensive customer service experience. Proven ability in appointment scheduling and cash handling, enhancing office efficiency and client satisfaction. Recognized for strong problem-solving skills and fostering team collaboration, consistently delivering exceptional first impressions and maintaining a welcoming environment.

Overview

4
4
years of professional experience

Work History

Personal Trainer

Glatter Fitness Boot Camp
08.2024 - Current
  • Educated clients on proper exercise techniques, reducing risk of injury during workouts.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Assisted clients with personal fitness goals through realistic objectives.
  • Increased client retention through consistent communication, motivation, and support.

Front Desk Receptionist

Glatter Fitness Boot Camp
04.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Improved office efficiency with diligent management of appointment scheduling and calendar coordination.

Sales Associate

Bath and Body Works, Limited Brands
10.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Shift Leader

Breakout Games
01.2022 - 09.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.

Game Master

Breakout Games
08.2021 - 09.2023
  • Explained company policies, game rules and safety requirements.
  • Kept game and party rooms clean and neat for next guests.
  • Communicated clearly and on-time to share clues and direct game actions.
  • Watched guests closely to maintain current understanding of gameplay.
  • Boosted customer satisfaction by effectively addressing and resolving in-game issues and disputes.
  • Educated new players on game rules, mechanics, and strategies, enabling them to fully enjoy their gaming experience.
  • Facilitated seamless gameplay experiences, ensuring timely updates and server maintenance.

Education

High School Diploma -

Powhatan High School
Powhatan, VA
12.2020

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Data entry
  • Problem-solving skills
  • Team collaboration
  • Appointment scheduling
  • Scheduling appointments
  • Office organization

Timeline

Personal Trainer

Glatter Fitness Boot Camp
08.2024 - Current

Front Desk Receptionist

Glatter Fitness Boot Camp
04.2024 - Current

Sales Associate

Bath and Body Works, Limited Brands
10.2023 - Current

Shift Leader

Breakout Games
01.2022 - 09.2023

Game Master

Breakout Games
08.2021 - 09.2023

High School Diploma -

Powhatan High School

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