Emily Bennett
Watauga,TX
Summary
Proven leader in streamlining operations and fostering innovation at PETCO, adept in operational excellence and collaboration. Achieved significant process improvements and safety compliance, enhancing customer satisfaction and team efficiency. Skilled in logistics management and staff supervision, driving organizational development and strategic growth. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
Work History
Operations Leader - Merchandise
PETCO
06.2020 - Current
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Facilitated change management efforts during organizational transitions for seamless integration of new systems or policies.
- Contributed towards long-term strategic planning activities as part of senior leadership discussions aimed at driving future growth opportunities while addressing market challenges head-on from an informed position based upon thorough research analysis assessments conducted beforehand during annual review sessions held internally amongst key personnel members within organization structure hierarchy chain.
- Championed safety programs, ensuring compliance with industry regulations and fostering a culture of safe practices among employees.
- Developed innovative solutions to complex logistical challenges, enhancing overall efficiency in the workplace.
- Empowered staff members to take ownership over their respective work areas by fostering a collaborative environment built upon trust, open communication channels, and mutual respect – ultimately leading to higher morale levels experienced company-wide due in large part to increased employee engagement efforts undertaken consistently throughout tenure spent working within this particular role capacity.
- Implemented data-driven approaches to monitor performance metrics and drive continuous improvement efforts.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed inventory effectively to ensure adequate supply of food, medication, bedding materials, and other essential items for proper animal care provision.
- Contributed to the successful rehoming of animals by carefully matching them with suitable adopters, ensuring long-term compatibility and satisfaction for both the animals and their new families.
- Developed effective communication channels between warehouse, shipping department, and sales teams for smooth operations.
Assistant Manager
CVS Pharmacy
08.2018 - 07.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
Education
High School Diploma -
Winfree Academy
North Richland Hills, TX10.2017
Skills
- Collaboration and Teamwork
- Operational Excellence
- Safety Management
- Innovation and Creativity
- Organizational Development
- Logistics Management
- Workforce Planning
- Customer relationship development
- Operations Management
- Task Delegation
- Staff Supervision
- Team Training
Timeline
Operations Leader - Merchandise
PETCO
06.2020 - Current
Assistant Manager
CVS Pharmacy
08.2018 - 07.2019
High School Diploma -
Winfree Academy
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