Emily Benton
Wilmington,DE
Summary
Driven professional with a strong background in customer service and team collaboration, honed at Stanleys Tavern and other notable venues. Excelled in high-volume dining environments by enhancing guest satisfaction and efficiently managing reservations and seating. Skilled in staff training and maintaining sanitary workspaces, demonstrating a blend of exceptional communication and multitasking proficiency. High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
3
3
years of professional experience
Work History
Host
Stanleys Tavern
12.2023 - 01.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Candy Maker/Cashier
Candy For All Occasions
06.2022 - 08.2023
- Provided training for new hires on candy making techniques, ensuring consistency in product quality across the team.
- Maintained a clean and sanitary work environment, adhering to industry standards and health regulations.
- Managed inventory levels effectively to ensure adequate stock availability without overstocking perishable items.
- Improved customer satisfaction through timely fulfillment of custom orders and prompt response to inquiries.
- Operated food production equipment safely and responsibly for quality output.
- Assembled and packaged food items securely to meet company standards.
- Kept work areas clean, neat and organized to promote safety, productivity and team success.
- Followed instructions and processes to maintain food and beverage integrity.
Paraprofessional
Brandywine Valley Baptist Church
07.2023 - 07.2023
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Monitored student classroom and outdoors activities to promote student safety.
- Maintained positive attitude and affirmatively communicated with each student.
- Interacted physically and verbally with students throughout each day.
- Offered student support through special accommodations, extra assistance, and assessments.
Cashier/Food Runner
Wilmington Blue Rocks
04.2021 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Bachelor of Arts - Psychology
High Point University
High Point, NC05.2027
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Adaptable to change
- Exceptional communication
- Reservations
- Table Assignment Coordination
- Order Taking
- Food presentation
- Flexible and Adaptable
- Warm and Friendly
- Reliable and Trustworthy
- Team Player
- Attention to Detail
- Active Listening and Communication
- Customer-Oriented
- Guest Greeting and Seating
- Food Running
- Staff Training
- Menu Memorization
- High-volume dining
- Hospitality best practices
Timeline
Host
Stanleys Tavern
12.2023 - 01.2024
Paraprofessional
Brandywine Valley Baptist Church
07.2023 - 07.2023
Candy Maker/Cashier
Candy For All Occasions
06.2022 - 08.2023
Cashier/Food Runner
Wilmington Blue Rocks
04.2021 - 09.2021
Bachelor of Arts - Psychology
High Point University
Similar Profiles
Korben RutherfordKorben Rutherford
Delivery Driver at Stanleys PharmacyDelivery Driver at Stanleys Pharmacy
Nikki ElliottNikki Elliott
Bartender (management experience) at Bella Vista/Stanleys Pub, 26 Torbay Rd. St. John’sBartender (management experience) at Bella Vista/Stanleys Pub, 26 Torbay Rd. St. John’s
Jamie RichertJamie Richert
Greenhouse Manager at Stanleys Plant Farm and GreenhouseGreenhouse Manager at Stanleys Plant Farm and Greenhouse
Mitali PatelMitali Patel
Centralized Services Pharmacist at Walgreens Boots AllianceCentralized Services Pharmacist at Walgreens Boots Alliance
Brenda HeckertBrenda Heckert
Sales Associate at Peter Kate – Women’s Upscale Retail StoreSales Associate at Peter Kate – Women’s Upscale Retail Store