Summary
Overview
Work History
Education
Skills
Timeline
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Emily Bergen

Rochester,NY

Summary

Results-driven professional with extensive experience in retail management, client services, and administrative support.

Professional administrative specialist with track record of managing operations efficiently. Experienced in coordinating schedules, handling communication, and maintaining records. Strong emphasis on team collaboration and delivering results. Known for reliability, adaptability, and excellent organizational skills.

Overview

24
24
years of professional experience

Work History

Store Manager

Abercrombie and Fitch
01.2002 - 05.2013
  • - Increased store sales by implementing effective merchandising strategies.
  • - Trained and developed a team of 100+ associates, resulting in improved customer satisfaction scores.
  • - Managed inventory control, reducing shrinkage.
  • - Oversaw scheduling.
  • - Maintained compliance with company policies and procedures, enhancing operational efficiency.
  • - Conducted regular performance evaluations, fostering a culture of continuous improvement.

Client Service Manager

Project Lean Nation
05.2013 - 04.2018
  • - Enhanced client retention rates by developing tailored service plans for diverse clientele.
  • - Collaborated with teams to streamline service delivery processes, improving response times.
  • - Trained new staff in client management protocols, establishing best practices for service.
  • - Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • - Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • - Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • - Managed over 50+ customer calls per day.

Secretary and Registrar

Irondequoit Jr. Lancers Cheer & Football
01.2025 - Current
  • - Maintain accurate records for 156 participants, ensuring compliance with RYFC standards.
  • - Developed proficiency in office software tools, enhancing productivity and data management capabilities.
  • - Handle sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • - Coordinate communication between parents, coaches, and board members, facilitating effective information flow.
  • - Organize events and meetings, optimizing schedules and logistics for improved participation.
  • - Assist in the development of promotional materials, increasing community engagement.
  • - Support financial tracking of registration fees, contributing to budget management.

Education

High School Diploma -

Eastridge High School
Irondequoit, NY
06-2001

Skills

  • Problem-solving

  • Customer relations

  • Strong organizational skills

  • Store operations

  • Customer service management

  • Friendly and positive

  • Outstanding communication skills

Timeline

Secretary and Registrar

Irondequoit Jr. Lancers Cheer & Football
01.2025 - Current

Client Service Manager

Project Lean Nation
05.2013 - 04.2018

Store Manager

Abercrombie and Fitch
01.2002 - 05.2013

High School Diploma -

Eastridge High School

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Emily Bergen