Dynamic Patient Advocate with a proven track record at Wheelhouse Health, where I eliminated over $1.1 million in medical debt. Skilled in healthcare insurance coverage and client relationship building, I excel in empowering patients through effective communication and personalized support, ensuring they navigate complex systems with confidence and clarity.
Hi, I’m
Emily A. Bernstein
Warwick,RI
Summary
Overview
9
years of professional experience
1
Certification
Work History
Solace Health
Patient Advocate
07.2025 - Current
Job overview
- Guided patients in navigating healthcare systems and accessing essential resources.
- Assisted patients with insurance forms and clarified coverage details.
- Facilitated communication between patients and medical staff to improve understanding.
- Educated clients on policy terms, benefits, and claims processes.
Wheelhouse Health
CEO & Lead Patient Advocate
01.2022 - Current
Job overview
- Eliminated over $1.1 million in medical debt through enhanced billing specialization for clients.
- Advocated for patients in navigating healthcare systems and accessing vital resources.
- Collaborated with healthcare teams to address patient concerns and enhance care experiences.
- Educated clients on public and private health insurance plans to facilitate informed decisions.
- Provided compassionate customer service, addressing patient questions with expertise.
Tennessee Health Advocates
Associate Advocate
05.2022 - 01.2024
Job overview
- Supervised caseload of 10 to 13 clients, delivering personalized advocacy and support.
- Advised clients on healthcare access and plan navigation, improving resource comprehension.
- Facilitated client understanding of available resources through tailored guidance.
Collette Travel
Senior Client Solutions Manager
01.2017 - 12.2021
Job overview
- Cultivated meaningful customer relationships, managing $9 million in revenue through exceptional service and problem solving.
- Established strong client relationships to enhance satisfaction and loyalty.
- Collaborated with cross-functional teams to achieve optimal customer outcomes.
Education
UCLA
Professional Certificate from Patient Advocacy
01.2022
University Overview
SIT Graduate Institute
MA from International Education
01.2015
University Overview
College of Wooster
BA from Humanities
01.2011
University Overview
Skills
- Patient Advocacy
- Project Management
- Data Reporting
- Insurance literacy
- Patient communication
- Case management
- Multi-tasking
- Managing Priorities
- Healthcare Billing
- Customer service
- Client Relationship building
- Problem Solving
- Interpersonal Communication
- Research
Volunteer Experience
Volunteer Experience
- Commissioner, Rhode Island Commission on Health Equity and Advocacy, 04/01/25, present
- Vice President, Providence Rotary Club, 07/01/24, present
- Volunteer Refugee Mentor, Dorcas International Institute of RI
Accomplishments
Accomplishments
- Independent Patient Advocate of the Year, Health Advocate Summit 2024
Certification
- Board Certified Patient Advocate
- Certified Community Health Worker
Languages
French
Professional
Timeline
Patient Advocate
Solace Health
07.2025 - Current
Associate Advocate
Tennessee Health Advocates
05.2022 - 01.2024
CEO & Lead Patient Advocate
Wheelhouse Health
01.2022 - Current
Senior Client Solutions Manager
Collette Travel
01.2017 - 12.2021
UCLA
Professional Certificate from Patient Advocacy
SIT Graduate Institute
MA from International Education
College of Wooster
BA from Humanities
Similar Profiles
Teesa ThomasTeesa Thomas
Patient Advocate Nurse at Solace HealthPatient Advocate Nurse at Solace Health
Jana SmithJana Smith
RN Care Advocate at Solace HealthRN Care Advocate at Solace Health
Ashleigh GreenAshleigh Green
Phlebotomist at solace family health and wellness.Phlebotomist at solace family health and wellness.
Cyan BradyCyan Brady
CONSTRUCTION PROJECT MANAGER at U.S. Coast Guard Civil Engineering Unit ProvidenceCONSTRUCTION PROJECT MANAGER at U.S. Coast Guard Civil Engineering Unit Providence
Cameron PezzulloCameron Pezzullo
Server Assistant at Chelo's Waterfront Bar and GrilleServer Assistant at Chelo's Waterfront Bar and Grille