Emily Beth Cooley
Aurora,CO
Summary
Experienced with managing recruitment workflows and enhancing candidate experiences. Utilizes strategic initiatives to streamline hiring processes and align talent acquisition with organizational goals. Track record of fostering team collaboration and maintaining adaptability in dynamic environments.
Staffing professional prepared to drive impactful hiring initiatives. Proven track record in optimizing staffing processes and enhancing recruitment efficiency. Reliable team collaborator with strong focus on achieving results and adapting to changing needs. Skilled in candidate assessment and strategic workforce planning.
Overview
19
19
years of professional experience
Work History
Staffing Manager
Verstela Staffing
09.2024 - 01.2025
- Leads the branch in areas of talent acquisition, talent satisfaction, and client satisfaction.
- Manages support staff including recruiting, training and development of new staff.
- Works with manager to develop strategy for branch.
Center Manager
European Wax Center
01.2024 - 09.2024
- Oversaw all aspects of daily operations while focusing on achieving sales goals and delivering exceptional customer service.
- Recruited, trained and retained Sales Associates and Estheticians.
- Coached performance through available metrics and encouraging Associate's professional growth through achievement and accountability.
- Carried out administrative tasks including, but not limited to payroll, scheduling, maintain inventory and reporting.
Branch Manager
CottageCare
11.2022 - 12.2023
- Hired, trained, and developed new and existing crew members.
- Drove sales through networking, building, and maintaining customer relationships.
- Responsible for all daily operations including scheduling customers, assigning crew, office management, payroll and accounting, and data entry.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Customer Service Manager
CottageCare
10.2020 - 11.2022
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Manager/Key Holder
Bare Minerals
02.2014 - 01.2022
- Worked with Beauty Ambassadors to improve performance through peer coaching, team selling, encouragement, and feedback.
- Assisted in the implementation and maintenance of merchandising/display/marketing standards.
- Demonstrated exceptional client service and selling skills. Achieved personal and boutique sales goals.
Inside Sales Commercial Account Manager
Food Service Warehouse
06.2010 - 09.2011
- Met and exceeded weekly and monthly revenue/margin goals.
- Utilized Salesforce, a leading industry CRM, to develop and maintain leads throughout the complete sales cycle.
- Pricing management to ensure maximum sales volume while still maintaining margin standards.
Promotional Coordinator
Exuviance
02.2009 - 02.2011
- Responsible for the design, development, coordination, delivery and evaluation of sales team training according to expectations, standards, and measurements that build employee competencies and support a high-performance workforce.
- Maintained accurate record keeping system, implement guest relations/customer service program, put to task to increase productivity by assisting to ensure quality and periodic refresher trainings and QA evaluations.
Customer Care Specialist II (temporary)
Denver Water
01.2009 - 03.2010
- Monitored customer's consumption and created work orders accordingly.
- Created and completed field activities and sent customer correspondence and account notations when necessary.
- Accurately input information relating to work orders and details provided by service men for future work.
Clarins Account Coordinator
Dillard's
04.2006 - 09.2009
- Maintained superior product knowledge.
- Coached new and existing staff on scheduling events as well as recruiting customers including retention.
- Trained sales force on new and existing products.
Education
Bachelor of Arts - Communications
Metropolitan State University of Denver
Denver, COSkills
- Collaborative team work
- Customer service
- Staffing processes
- Onboarding processes
- Relationship building
- Sales team training
- Verbal and written communication
- Sales presentations
- Pipeline management
Timeline
Staffing Manager
Verstela Staffing
09.2024 - 01.2025
Center Manager
European Wax Center
01.2024 - 09.2024
Branch Manager
CottageCare
11.2022 - 12.2023
Customer Service Manager
CottageCare
10.2020 - 11.2022
Manager/Key Holder
Bare Minerals
02.2014 - 01.2022
Inside Sales Commercial Account Manager
Food Service Warehouse
06.2010 - 09.2011
Promotional Coordinator
Exuviance
02.2009 - 02.2011
Customer Care Specialist II (temporary)
Denver Water
01.2009 - 03.2010
Clarins Account Coordinator
Dillard's
04.2006 - 09.2009
Bachelor of Arts - Communications
Metropolitan State University of Denver
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