Summary
Overview
Work History
Education
Skills
Technologyskills
Certifications
Freelance Writing and Media Relations
Additional Information
Timeline
Generic

Emily Bevacqua

Rockville Center,NY

Summary

Competitive Sales Service Representative prioritizes organizational expansion with a diverse career background in customer service, banking and financial services, legal research, and sales and marketing. Demonstrated ability to build and maintain strong customer relationships, increase product adoption, and create engaging content for digital platforms and marketing materials. Skilled in providing operational and administrative support. Highly adaptable team player committed to fostering brand loyalty through product advocacy, delivering exceptional service, and providing customer education and support.

Overview

10
10
years of professional experience

Work History

Sales & Service Associate

Kohls Corporation
01.2021 - Current
  • Greeted and formed lasting relationships with customers, ensuring repeat referral business for the store and boosting sales by about 300 percent
  • Acted as a concierge of the customer service desk, cash register and floor to educate, persuade, and influence customer decisions over branded promotions while maintaining brand reputation
  • Processed 250 financial transactions per shift, including cash purchases, POS transactions, client account lookups, KYC verification processes, obtaining bank and purchase authorizations over the phone, check processing, document stamping and franking, and more
  • Closed, balanced, maintained, and opened the cash drawer register at appropriate shift times
  • Led the store in opening up over 1750 new lines of credit and 3600 estimated customer rewards accounts for customers after marketing the store credit card and benefits of account creation
  • Delivered 215% YOY sales growth, expanded the size of the client base, and sustained customer retention levels through targeted selling practices such as ethical down-selling. cross-selling, upselling, and customer outreach communication methods like following up with customer experience after a transaction
  • Created an individual personalized experience for each customer by engaging with the customer on a direct real-time and empathetic basis
  • Increased profit margins by over 40 percent following comprehensive training to develop a deep understanding of all company products and services. ensuring the effective promotion of all services and products available to customers both in-store and through HQ

Senior Editor & News Writer

ulnterview.com
01.2019 - 01.2022
  • Produced 4752 articles and videos for the news and politics sections of the website, including conducting interviews with 800 global contacts to educate and inform the readership
  • Posted within tight deadlines on emerging political, historic, legal, economic, and financial topics, including U.S Presidential election cycles, congressional hearings, international trade updates, cryptocurrency trends, and ongoing scandals
  • Ensured all content was accurate through comprehensive verification processes, as well as curated content to align with publication style, target audience, and core messaging
  • Conducted research on key topics across nearly 500 databases and sources
  • Leveraged SEO skills and strategies to drive traffic and increase views.
  • Created long-term editorial calendars with publications, due dates, events and story assignments
  • Adhered to strict ethical guidelines while reporting sensitive topics, upholding the reputation of the publication as a credible news source

Donor Outreach Associate (Student Call Center Team)

Baruch College
01.2018 - 01.2020
  • Developed client relationships and solved obstacles and barriers, such as identifying the need for alternative communication options and tools, such as online chat and inbound calls, to advance the fund
  • Improved general reserve and success rates of calls by creating a list of active repeat donors, leading the team to focus on these probable opportunities while also rebuilding client rapport with the stagnant and former donors to remodel the traditional billing module for more profit
  • Redesigned the traditional repeat donor administration or pledge system to introduce a new method of authorized automatic or recurring donations in different intervals
  • Recognized as the top caller of the month 9 times in two years, earning recognition within the Student Call Center
  • Served as a named delegated team point of contact or liaison to other departments and entities.
  • Built strong relationships with key stakeholders, fostering trust and collaboration between the organization and its supporters.
  • Improved event planning processes by developing comprehensive project timelines and coordinating logistics with team members, leading to smoother execution of initiatives.
  • Managed budgets for outreach projects and events, allocating resources efficiently while maximizing impact on target audiences.
  • Spearheaded public relations efforts by crafting press releases, securing media appearances, and representing the organization at industry conferences or panels.

Financial Analyst

Bank NOVO
01.2017 - 01.2019
  • Conducted in-depth financial analysis and researched market states' and their predicted histories to uncover key trends to support strategic decisions and drive profitability for Bank NOVO, a fin-tech AI cloud-computing banking startup
  • Evaluated trends and other data points, like researching emerging technologies and their impact on the financial services sector, to advise the team on pricing strategies, risks, competitive strategies, economic changes, and stability of program operations
  • Evaluated proposed projects'' ROI using NPV, IRR, and other financial metrics, helping prioritize initiatives with maximum value potential.
  • Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
  • Generated weekly analytical reports, presentations, and visualizations to guide data-driven decision-making
  • Developed advanced financial models, providing actionable insights and enhancing forecasting accuracy for improved decision-making
  • Enabled teams and colleagues to develop stronger investment decisions and plans based on research, data insights, forecasts, cost-benefit analysis, and economic outlook
  • Wrote content for the Bank NOVO blog focused primarily on technology advancements in finance and fin-tech, including big data, Al, and the cloud.

Economic & Legislative Policies Intern

New York City Council (NYCC) District 36
01.2015 - 01.2017
  • Planned, promoted, and executed events for the Brooklyn, Stuvestant NYC District 36 as well as secured funding and resources to ensure effective management
  • Maintained event schedules and calendars and also led planning and coordination for more than 55 amazing events during tenure including the duties of organizing, financing, marketing, booking, and scheduling
  • Conducted research into key policies and legislation to advise the Council Member of updates and issues
  • Drafted and edited policies, regulatory documents, amendments, and more on behalf of the office.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Participated in planning and execution of community outreach programs, strengthening community relations.

Education

Bachelor of Business Administration in Marketing -

CUNY Baruch College (Zicklin School of Business)
New York, NY
01.2020

Skills

  • Financial Services
  • Banking
  • Branch Operations
  • Customer Service & Satisfaction
  • Data Analysis
  • Call Centers
  • Client Education
  • Relationship Management
  • Customer Engagement
  • Product & Brand Advocacy
  • Cash Handling
  • Legal & Policy Research
  • Government Affairs
  • Content Creation & Strategy
  • Writing & Editing
  • Event Planning
  • Executive & Administrative Support
  • Sales Operations
  • Problem-Solving
  • Regulatory Compliance
  • Communications
  • Calendar & Schedule Management
  • Cross-Functional Collaboration
  • SEO
  • Marketing Strategies
  • Client Relations
  • Teamwork and Collaboration
  • Strong Communication and Interpersonal Skills

Technologyskills

  • Python
  • SQL
  • WPS
  • Docker
  • Min
  • Oracle
  • Bloomberg Terminal & Market Concepts
  • Mint
  • Fedora
  • Puppet
  • Spark Apache
  • NGINX
  • Jenkins
  • Rails
  • Django
  • Adobe Creative Cloud
  • HTML
  • Git
  • GitHub
  • Gitlab
  • Homebrew
  • JetBrains
  • Visual Studio
  • MS Office Suite
  • Linux Ubuntu
  • Kali
  • Debian
  • RDS
  • Jekyll
  • Shell & Bash Scripting

Certifications

Bloomberg Market Concepts (BMC) Certification

Freelance Writing and Media Relations

What's Up with LINUX blog Contributor, Next Generation Politics (NGP) reporter,  FindUSLawyers Contributor, and Hiago blog Freelance Poster

Additional Information

Senior Editor of the Baruch Ticker (Newspaper); President of the Karaoke Club; Member of Powerful Women of Tomorrow; Earned Hugh O'Brien Youth (HOBY) Leadership Award

Timeline

Sales & Service Associate

Kohls Corporation
01.2021 - Current

Senior Editor & News Writer

ulnterview.com
01.2019 - 01.2022

Donor Outreach Associate (Student Call Center Team)

Baruch College
01.2018 - 01.2020

Financial Analyst

Bank NOVO
01.2017 - 01.2019

Economic & Legislative Policies Intern

New York City Council (NYCC) District 36
01.2015 - 01.2017

Bachelor of Business Administration in Marketing -

CUNY Baruch College (Zicklin School of Business)

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Emily Bevacqua