EMILY A BILBY
West Chester,PA
Summary
Personable Service Advocate with a passion for providing exceptional customer and personal service in the industry. Friendly and understanding, professionally handles complaints and resolves issues. First-rate interpersonal and decision-making talents.
Overview
4
4
years of professional experience
Work History
Service Advocate
Target
Lebanon, PA
09.2022 - 06.2025
- Communicating and interacting with guests to build an inclusive guest experience
- Combining problem-solving and decision-making to enhance the guest experience and effectively address guest concerns.
- Adapting to different guest interactions and situations.
- Promoting and engaging around various benefits, offerings, and services.
Fulfillment Expert
Target
Lebanon, PA
09.2022 - 06.2025
- Experience in a dynamic work environment, where your daily work will change based on guest ordering patterns.
- Skills to assess your daily business, and utilize tools to determine how to meet digital demand.
- Knowledge of reporting systems that show how digital guest traffic patterns are changing throughout the day and are adaptable to guest demand.
- Experience in retail business fundamentals, including department sales trends, inventory management, and process efficiency and improvement.
Front Desk Attendant
YMCA
Manheim, PA
05.2021 - 09.2021
- While working at the YMCA, I had to check people into the pool and take any money for people who were paying.
- I had logged it on both paper and on a computer site to send in every day.
- At the beginning and end of each shift I would count all the money and print out the information needed and hand it to the manager of that day.
- I would also take out the trash and make sure the bathrooms were running and in good condition.
Education
High School Diploma -
Manheim Central
Manheim, PA05.2023
Bachelor of Arts - Marketing
West Chester University of Pennsylvania
West Chester, PASkills
- Front desk management
- Good people skills
- Communication skills
- Working with co-workers
- Organization
- Customer service background
- Decision-making skills
Accomplishments
- Awarded an employee bonus and given recognition for the hard-work given during my hours at Target
Current Enrollment
Junior at West Chester University studying business
References
References available upon request.
Timeline
Service Advocate
Target
09.2022 - 06.2025
Fulfillment Expert
Target
09.2022 - 06.2025
Front Desk Attendant
YMCA
05.2021 - 09.2021
High School Diploma -
Manheim Central
Bachelor of Arts - Marketing
West Chester University of Pennsylvania
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