Emily Biondi
Greenville,SC
Summary
Highly-motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Able to work effectively unsupervised and quickly master new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
BeatBox Beverages
09.2023 - Current
- Respond to customer inquiries and requests related to marketing campaigns, promotions, and products through various communication channels, including phone, email, chat, and social media.
- Provide accurate and timely information to customers regarding marketing initiatives, discounts, offers, and product details.
- Assist customers with order placement, tracking, and returns related to marketing promotions and campaigns.
- Troubleshoot and resolve customer concerns or issues related to marketing materials, discounts, and special offers.
- Collaborate with the marketing team to gather and share customer insights, feedback, and concerns to inform marketing strategies and improve customer engagement.
- Stay knowledgeable about marketing campaigns, product launches, and promotions to provide accurate information to customers. Assist in coordinating and executing marketing-related customer service initiatives, such as special events or promotions.
- Identify opportunities for process improvement and share customer feedback and insights with relevant teams to enhance the overall customer experience within marketing campaigns.
Operations Administrative Coordinator
High Spirits Hospitality, June
Greenville, SC
04.2023 - 09.2023
- Ensure events are set up for success and effectively coordinated, with the highest level of customer service and profitability.
- Solely manage the companies' 4 Airbnbs, including coordinating bookings, staff, managing the calendar, and communicating with guests.
- Provided administrative support to the operations team, managing calendars, scheduling meetings, and organizing documentation.
- Collaborated with cross-functional teams to streamline processes and improve overall operational performance.
- Coordinate job-specific training for new team members. Coordinate, develop, and train new operations employees.
- Create and implement new operational processes to create efficiency and provide for better financial results.
- Compile and present weekly, monthly, quarterly, and annual reports regarding the cost of goods, labor usage, market trends, and performance rates.
- Mitigate any conflict with a client according to our company standards. This includes directing conflict upward to senior team members, as needed.
Sales Manager
Navitat Canopy Adventures
Barnardsville, NC
12.2021 - 04.2023
- Responsible for overseeing and managing a performance-focused sales and guest services department
- Actively educated and assisted prospective guests while facilitating the reservation process through phone, email, and live chat
- Resolved all customer complaints regarding sales and service in an empathetic manner
- Worked directly with the Director of Operations to ensure guest satisfaction and optimal tour quality
- Responsible for being the point of contact for all large groups and facilitating the reservations process from start to finish including post tour follow up.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Administered payroll and maintained proper documentation of employee personnel.
- Ensured all accounting was timely and correct for the sales department and for all aspects of the Welcome Center operations
- Produced materials including training manuals, procedures, and policies to help operate and advance members of Navitat’s sales and guest services department
- Lead the sales and guest services team in a hands-on fashion by setting a good example, providing excellent customer service, proactively selling products, and regularly working side by side with each employee
- Responsible for troubleshooting and maintaining all essential company reservation and sales software.
Lead Sales & Reservations Agent
Navitat Canopy Adventures
Barnardsville, NC
04.2021 - 12.2021
Recruiter
The Rustman Agency- Remote
04.2021 - 10.2021
- Established recruiting requirements by studying organization plans and objectives and meeting with managers to discuss needs
- Called applicants for an initial screening interview, inviting qualified candidates to a final interview with the owner of the agency
- Gained experience successfully working remotely out of a home office.
Restaurant Manager
Coco Mojos
Cairns , Australia
06.2019 - 06.2020
- Successfully supervised the front of house, delegating tasks to rostered employees to make sure that all systems were run smoothly and efficiently throughout service hours
- Responded to and resolved customer complaints tactfully and professionally
- Created a high performing, professional team by creating and implementing a new hiring process, onboarding and training systems.
Cocktail Server, Private Events & Banquets
Ocean Reef Club
Key Largo, Florida
11.2018 - 05.2019
- Ocean Reef Club is one of the most exclusive, prestigious, and coveted club memberships in the southern United States, dedicated to maintaining the highest standards of hospitality and services
- Appropriately conversed with club members and club guests in a friendly, courteous, helpful, timely, and professional manner to help provide a positive and personal experience
- Trained new staff on procedures and expected steps of quality service during the trial periods.
Lead Server & Bartender
Glacier Bay Lodge & Tours
Gustavus, Alaska
03.2017 - 10.2018
- Trained all new staff to ensure they were provided with the necessary knowledge and skills needed to perform and meet the held service standard
- Appropriately conversed with guests to help provide a positive and personal experience
- Assisted the process and implementation of the following: payroll, benefits, employee incentives, retention, turnover, recruitment, safety, training and development.
Store Manager & Marketing Representative
Rehab Juice & Lifestyle Company
Queenstown, New Zealand
12.2014 - 01.2017
- Worked closely with owners to build strong relationships with local businesses and residents.
- Identified holes in the local market and found ways to utilize them to increase revenue and traffic.
- Key player in creating the first and only local program to offer locally made juice cleanses and health and wellness subscriptions.
- Managed the store front, making sure that all systems were run smoothly and efficiently while customers were provided with a positive experience, leaving the store satisfied.
Education
Bachelor of Science - Justice Studies
James Madison University
Harrisonburg, VA05.2013
Skills
- Customer Service
- Scheduling and calendar management
- Cross-Functional Collaboration
- Project Management
- Verbal and Written Communication
- Time Management
- CRM and office management software
Certification
- ACE Fitness- Group Fitness Instructor
- NASM Fitness- Certified Personal Trainer
- Certified TEFL Teacher, i-to-i 300 hour TEFL - 2020
- Thru-Hiker, Te Araroa Trail- New Zealand: Thoroughly planned and completed an 1,800 mile hike on the Te Araroa trail across the North & South Islands of New Zealand
Timeline
Customer Service Specialist
BeatBox Beverages
09.2023 - Current
Operations Administrative Coordinator
High Spirits Hospitality, June
04.2023 - 09.2023
Sales Manager
Navitat Canopy Adventures
12.2021 - 04.2023
Lead Sales & Reservations Agent
Navitat Canopy Adventures
04.2021 - 12.2021
Recruiter
The Rustman Agency- Remote
04.2021 - 10.2021
Restaurant Manager
Coco Mojos
06.2019 - 06.2020
Cocktail Server, Private Events & Banquets
Ocean Reef Club
11.2018 - 05.2019
Lead Server & Bartender
Glacier Bay Lodge & Tours
03.2017 - 10.2018
Store Manager & Marketing Representative
Rehab Juice & Lifestyle Company
12.2014 - 01.2017
Bachelor of Science - Justice Studies
James Madison University
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